Family Liaison Officer (FLO) / Attendance Support

Oxford Outcomes; Stonegate; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading educational organization in Stonegate is seeking a Family Liaison Officer to build strong relationships between the school and families. This role involves proactive support and advocacy for children, ensuring their engagement and wellbeing within the school environment. Ideal candidates will have experience in a school or community setting and possess strong communication skills. The position includes a competitive salary and works on a permanent, term-time only contract.

Benefits

Life Assurance

Pension scheme

Mental health support services

Cycle to Work Scheme

Electric Car Purchase Scheme

Qualifications

• Experience supporting children, young people, or families in a school or community setting.
• Strong understanding of safeguarding and child protection procedures.
• Ability to work collaboratively with teachers, families, and multi-agency professionals.

Responsibilities

• Build relationships with families to promote positive engagement.
• Identify and address barriers affecting attendance and wellbeing.
• Liaise with external agencies to ensure coordinated support.
• Attend multi-agency meetings to support pupils.

Skills

Compassionate communication

Building relationships

Organizational skills

Empathy

Education

GCSEs in English and Maths

Job description

How would you like to get paid for five days, but only work four?

At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first.

That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay.

Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG.

Job Title: Family Liaison Officer (FLO) / Attendance Support

Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL

Salary: Up to £31,500.00 per annum dependent on experience (not pro rata)

Hours: 37.5 hours per week | Monday to Friday | 8:00 am – 4:00 pm (including one 5:00 pm finish)

Contract: Permanent, Term Time Only

Start: Feb 2026

UK applicants only – this role does not offer sponsorship.

At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child’s success. We’re looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community.

This is a truly rewarding role where you’ll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education.

About The Role

As our Family Liaison Officer, you’ll be the vital link between home and school — offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You’ll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job — it’s a chance to make a genuine difference in the lives of our pupils and families every single day.

Your Key Responsibilities

• Build trusted relationships with families to promote positive engagement with Bricklehurst Manor SchoolAct as the main point of contact for families needing advice, guidance, or support
• Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action
• Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing and Health Services
• Carry out home visits when required and maintain regular communication with families
• Attend and contribute to multi‑agency meetings, ensuring coordinated and effective support for pupils
• Support senior leaders in identifying and addressing attendance concerns or patterns of absence
• Monitor and review pupil progress, attendance and wellbeing data to inform interventions
• Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current
• Maintain accurate and confidential records, including case studies, reports and referrals

Who We’re Looking For

We’re seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You’ll be someone who genuinely cares about making a difference — not just for pupils, but for their families and the wider school community too.

You Will Bring

• GCSEs (or equivalent) in English and Maths
• Experience supporting children, young people, or families in a school or community setting
• A strong understanding of safeguarding, confidentiality, and child protection procedures
• The ability to work collaboratively with teachers, families and multi‑agency professionals
• Excellent organisational and communication skills with a calm, empathetic approach
• A proactive, solution‑focused mindset and a genuine passion for helping children succeed

About The School

Bricklehurst Manor School is a brand‑new, co‑educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11–16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs.

This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience and achieve their full potential.

Why join Acorn Education?

We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day with the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and a fully enhanced DBS.

Benefits

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first‑class mental health support services and physical health checks
• A wide range of health, wellbeing and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Scheme
• Electric Car Purchase Scheme
• Critical Illness Cover
• Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support
• Work 80% of contractual hours for 100% of pay, giving more time for personal pursuits (subject to successful completion of probation and not a contractual benefit)

Employment Details

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.