Family Liaison Officer (FLO)

Outcomes First Group; Leicester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Miller House School is seeking a compassionate and proactive Family Liaison Officer to support families and pupils. You will act as a trusted link between home and school, coordinating support and safeguarding across a specialist school community.

The role involves multi-agency collaboration, attending meetings and home visits, plus contributing to pupil plans and safeguarding culture. Strong safeguarding knowledge is essential.

Qualifications

• Compassionate, proactive and resilient professional
• Strong safeguarding knowledge and understanding of safeguarding culture
• Ability to build positive relationships with families and pupils
• Excellent communication and inter-personal skills
• Experience coordinating complex packages of support or multi-agency work

Responsibilities

• Act as a trusted point of contact for families, building positive relationships and identifying where additional support may be needed
• Signposting and referring to appropriate services and helping coordinate packages of support
• Work closely with external agencies including Social Care, Early Intervention Teams, Housing, NSPCC, YOS and Police
• Attend multi agency meetings and carry out home visits where required
• Build relationships with families before pupils join Miller House and encourage continued family involvement in learning and development
• Act as Deputy Designated Safeguarding Lead, responding to concerns, maintaining accurate records and supporting a strong safeguarding culture
• Work with the Pastoral Lead and Senior Leaders to address attendance, engagement and barriers to achievement
• Provide direct support to pupils, contributing to individual plans and helping develop confidence, independence, positive behaviour and engagement with learning

Job description

Build Trust With Families. Remove Barriers. Help Young People Thrive. At Miller House School, we know that supporting a young person often means supporting the people around them too. We're looking for a compassionate, proactive and resilient Family Liaison Officer to become a trusted link between our school, pupils and their families. You'll work with families who may be experiencing challenges, helping them access the right support, strengthen their relationship with school and overcome barriers that could be affecting their child's education, attendance or wellbeing. This is a varied and influential role combining family support, safeguarding, attendance, multi agency working and direct pupil support. You'll also act as a Deputy Designated Safeguarding Lead, making this an excellent opportunity for someone with strong safeguarding knowledge who wants to have a wider impact across a specialist school community. What You’ll Be Doing

• Act as a trusted point of contact for families, building positive relationships and identifying where additional support may be needed
• Support vulnerable families by signposting and referring to appropriate services and helping coordinate packages of support
• Work closely with external agencies including Social Care, Early Intervention Teams, Housing, NSPCC, YOS and Police
• Attend multi agency meetings and carry out home visits where required
• Build relationships with families before pupils join Miller House and encourage continued family involvement in learning and development
• Act as Deputy Designated Safeguarding Lead, responding to concerns, maintaining accurate records and supporting a strong safeguarding culture
• Work with the Pastoral Lead and Senior Leaders to address attendance, engagement and barriers to achievement
• Provide direct support to pupils, contributing to individual plans and helping develop confidence, independence, positive behaviour and engagement with learning