Family Liaison Officer

NORTON COLLEGE; England; On-site; GBP 25,000 - 32,000; Full time

Job summary

A specialist independent education provider in England is seeking a Family Liaison Officer to strengthen family-school partnerships. The ideal candidate will engage vulnerable families, coordinate multi-agency support, and contribute to safeguarding initiatives. Responsibilities include building trusting relationships, attending relevant meetings, and providing tailored support to students with complex needs. The position offers a competitive salary and comprehensive benefits including life assurance, pension options, and health support services.

Benefits

Life Assurance

Pension scheme

Mental health support services

Health checks

Cycle to Work Schemes

Electric Car Purchase Scheme

Family Growth Support

Qualifications

• Experience in family support roles or similar.
• Strong interpersonal skills to engage with families and students.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Act as the main point of contact for families needing support.
• Coordinate multi-agency support and attend meetings.
• Maintain accurate and confidential safeguarding records.
• Build positive relationships with pupils to support their learning.
• Assist with operational and wellbeing needs at the school.

Skills

Compassion

Proactive engagement

Communication skills

Safeguarding knowledge

Relationship building

Job description

Family Liaison Officer | Norton College, Worcester, WR5 2BA | Salary up to £31,500 per annum | 35 hours per week | Full time | Permanent | Starting January 2026

About the Role

We are seeking a compassionate and proactive Family Liaison Officer to strengthen the partnership between home and school, ensuring our most vulnerable families receive timely, appropriate and effective support. Working closely with the Head Teacher and Senior Leadership Team, you will play a vital role in breaking down barriers to engagement, improving attendance, and supporting positive outcomes for pupils with complex needs. You will act as a key point of contact for families, help coordinate multi‑agency support, carry out home visits when needed and build trusting relationships that empower families to engage confidently with the school community. You will also contribute to safeguarding, pupil support and wider pastoral systems across the school.

Key Responsibilities

• Act as the main point of contact for families requiring additional support, building strong, trusting relationships that encourage positive engagement with the school. This includes maintaining regular communication, carrying out home visits where appropriate, and providing early engagement opportunities for families prior to a child joining the school.
• Coordinate and contribute to multi‑agency support by completing referrals, signposting families to external services, liaising professionally with partner agencies, and attending meetings to support joined‑up planning and positive outcomes for pupils and families.
• Play a key role in safeguarding and pastoral support across the school, acting as Deputy Designated Safeguarding Lead, maintaining accurate and confidential records, and ensuring all case notes and documentation meet safeguarding and policy requirements.
• Build positive relationships with pupils, providing consistent, individualised support that promotes inclusion, independence, self‑esteem and engagement in learning. This includes contributing to Individual Education Plans and Behaviour Plans, providing feedback on progress, and using specialist skills or training to meet individual needs.
• Support wider operational and wellbeing needs, including assisting with medication administration, supporting pupil transport arrangements, and maintaining high standards of professionalism and confidentiality at all times.

About Us

Norton College is a specialist independent provider for secondary pupils aged 11‑19, offering vocational courses and bespoke learning packages for young people with complex learning needs. We are part of Acorn Education, the UK’s leading independent provider of specialist education for vulnerable pupils and young people, committed to safeguarding and promoting the welfare of pupils and young people.

Benefits

• Life Assurance
• Pension scheme with options to increase your contributions
• Your Wellbeing Matters – access to a wide range of first‑class mental health support services and physical health checks
• A wide range of health, wellbeing, and insurance benefits
• 100 % of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support

All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. We reserve the right to close the vacancy early if we receive a high volume of suitable applications.