Family Hub Navigator

First Steps Enterprise Limited; Liverpool; Hybrid; GBP 26,000; Full time

Job summary

A community support organization in Liverpool is looking for a Family Hub Navigator to provide advice and support for families with children. The role is available as full-time or part-time and involves outreach activities, engaging families with services, and building partnerships with local agencies. Candidates should have relevant NVQ qualifications, GCSEs, and experience working with children and families. The organization promotes a diverse and inclusive workplace and encourages applicants from all backgrounds.

Benefits

Supportive team environment

Skill development opportunities

Make a meaningful community impact

Qualifications

• NVQ Level 2 (or equivalent) in relevant fields.
• English and Maths GCSEs (or Functional Skills equivalent).
• Experience working with children, young people and families.

Responsibilities

• Support families to register and engage with Family Hub services.
• Provide advice, guidance and effective signposting.
• Carry out outreach and community engagement activities.
• Build positive relationships with partner agencies.
• Maintain accurate records and data systems.
• Support reception duties including phone and admin tasks.
• Follow safeguarding, health & safety and data protection procedures.

Skills

Strong communication

Organisational skills

Experience with children and families

Education

NVQ Level 2 in Early Years, Health & Social Care, Youth Work, or similar

English and Maths GCSEs

Job description

Locations: Wavertree Family Hub (17.5 hours)
Fountains/Anfield/Everton Family Hub (17.5 hours)

Number of Positions: 1 full or 2 part time

Salary: £25,185 per annum (pro – rate for part time)

Hours: 35 hours per week (Monday to Friday)

Contract: 1st April 2026 to 31st March 2027

We are looking for enthusiastic and community-focused Family Hub Navigatorto join our team.

You will be the first point of contact for families with children aged 0–19 (up to 25 for children with SEND), offering advice, guidance and signposting to Family Hub services, local community support and city-wide services. You will also play a key role within the Family Hub reception team, ensuring families feel welcomed and supported.

This role is available as full-time or part-time/job share, offering flexibility.

Key Responsibilities

• Support families to register and engage with Family Hub services
• Provide advice, guidance and effective signposting
• Carry out outreach and community engagement activities
• Build positive relationships with partner agencies
• Maintain accurate records and use data systems
• Support reception duties including telephone and admin tasks
• Follow safeguarding, health & safety and data protection procedures

If you would like to meet this challenge and have :

• NVQ Level 2 (or equivalent) in Early Years, Health & Social Care, Youth Work, Advice & Guidance or similar
• English and Maths GCSEs (or Functional Skills equivalent)
• Experience working with children, young people and families
• Strong communication and organisational skills
• Enhanced DBS (to be undertaken)

We would love to hear from you!

Why Join Us?

• Be part of a supportive and collaborative team dedicated to transforming lives.
• An opportunity to build on your existing skills and develop new ones
• Make a meaningful impact in your community every day.

First Steps Enterprise Limited is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome and encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We VERY strongly advise you to apply your skills and experience to the person specification when completing your application, which is via our online or downloadable form below. No agencies, please.

If you are not working, you may be able to access assistance via our Paths to Prosperity programme, the staff of whom are completely separate from the recruitment and selection team.

Please note there are two positions – one in Clubmoor, and one in Fountains.

Ready to Apply?

Show us how your skills and experience match the person specification. Apply online or download the application form below.

Recruitment Process

Screening interviews: ongoing as applications are received

Closing date: 2nd February 2026

Face-to-face interviews: week commencing 23rd February 2026

Apply via our online or downloadable application form.
No agencies please.