Family Engagement Manager (Scale 3)

Chittagong University of Engineering & Technology; Retford; On-site; GBP 32,000; Full time

Job summary

A respected charity organization in the UK is looking for a Family Engagement Manager to oversee family engagement services at HMP Ranby. The successful candidate will coordinate visits, support families with video access, and implement family-focused programs. Strong organisational and interpersonal skills are required. This full-time role includes a range of benefits such as generous holiday entitlement and professional development opportunities.

Benefits

Generous Holiday allowance

Contributory pension

Wellness, inclusion, and diversity groups

Qualifications

• Demonstrable capacity to coordinate a broad service.
• Experience in challenging multi-agency environments.
• Knowledge of safeguarding and child protection practices.

Responsibilities

• Manage visitor centre provision at HMP Ranby.
• Support families in accessing secure video visits.
• Plan and develop family work initiatives.

Skills

Organisational skills

Interpersonal communication

Experience working with families

Job description

Family Engagement Manager

Location: HMP Ranby

Job Type: Full time, 37.5 hours per week, Monday to Sunday (weekend working will be required)

Contract Type: Permanent

Salary: £31,500 per annum

Benefits: Generous Holiday allowance, Season Ticket loan, Cycle to work scheme, Charity worker discounts, Enhanced maternity package, Wellness, inclusion, and diversity groups, EAP scheme, Life assurance

About the Role

As Family Engagement Manager you will manage Pact's visitor centre provision at HMP Ranby, managing the prison's booking line service, family visit catering services, play sessions for children (facilitated during family visits) and family‑focused interventions such as homework clubs, special visits and themed family days. You will support families in accessing secure video visits and liaise with our subcontractors in the Visits Centre.

About You

To be successful in this role you will have a demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with families in a challenging multi‑agency environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will contribute to the planning and development of Pact's family work, possess knowledge of safeguarding/child protection practice, and have excellent interpersonal communication skills to build partnerships with a range of agencies.

Organisation

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoners' children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being. We focus on human relationships, family, and community, and are committed to achieving high standards of quality in all that we do.

What We Offer

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How To Apply

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button.

• We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other Information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court judgements may affect your ability to be successfully vetted to work in a prison.

You may also have experience in the following: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.