Family Engagement Manager (Scale 2)

Prison Advice and Care Trust; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A respected charity organization in the United Kingdom seeks a dedicated individual to lead family engagement services at HMP The Verne and HMP Portland. This role involves delivering family-focused casework, managing the Visits Centre to ensure a positive visitor experience, and promoting the well-being of prisoners and their families. Ideal candidates will demonstrate strong organizational and interpersonal skills, and have experience working in a multi-agency environment. A commitment to safeguarding and excellent customer service are essential.

Qualifications

• Experience with prisoners and their families in multi-agency environments.
• Ability to manage demanding workloads.
• Knowledge of safeguarding and child protection practices.

Responsibilities

• Lead delivery of family engagement services.
• Manage the Visits Centre and staff for a positive visitor experience.
• Deliver family-focused casework including advocacy and assessments.

Skills

Coordination of broad services

Customer service skills

Excellent IT skills

Organizational skills

Interpersonal communication

Job description

Role overview

Have you got what it takes to support the prisoners, their families and significant others?

Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families and prisoners.

About the Role

Purpose: To lead the delivery of Pact’s family engagement services at HMP The Verne and HMP Portland - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and procedures.

To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online).

To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience.

Aims

• To promote the health and well‑being of prisoners, family members and significant others during an individual’s stay in custody and through the gate, by delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners’ care and rehabilitation plans.
• Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well‑being are promoted.
• Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody.

About You

• Demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi‑agency environment both in custody and Pact visitor centres.
• Excellent customer service and IT skills.
• Excellent organisational skills and the ability to manage a demanding workload.
• Ability to contribute to planning and development of Pact’s work and knowledge of safeguarding/child protection practice.
• Excellent interpersonal communication skills and ability to work in and build partnerships with a range of agencies.

How to apply

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button.

• We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

A certificate of good conduct from the Police Force of the country of residence is required if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).