Failsafe Officer, Ophthalmology | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare trust in Coventry is looking for a Failsafe Officer to support the Ophthalmology service. The role involves overseeing patient management, ensuring compliance with treatment timelines, and maintaining accurate records. Candidates should be able to work autonomously under pressure. This position does not offer sponsorship.

Qualifications

• Must be able to prioritise workload and have the ability to work autonomously and often under pressure.

Responsibilities

• Oversee management plans for patients and liaise with clinicians.
• Ensure patient events are recorded accurately on the Patient Administration system (PAS).
• Maintain a tracking system to monitor compliance with treatment timelines.

Job description

Job Overview

The Failsafe Officer (FO) will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway.

Key Responsibilities

• Oversee the day‑to‑day management plans for patients through liaison with clinicians for investigations, treatment plan, review and assessments, ongoing treatment.
• Ensure all patient events are appropriately recorded, accurately and timely on the Patient Administration system (PAS).
• Maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients.
• Liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.
• Work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service.
• Provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers and PCT representatives.
• Prioritise workload, work autonomously and often under pressure.
• Co‑ordination of the patient clinical pathway for individual patients.
• Maintenance of patient tracking system to monitor and ensure full compliance of patient pathway and treatments within defined guidelines.
• Close liaison with clinicians, service managers, ophthalmic nurses, medical secretaries and appointment staff to plan and undertake new patient clinics and assessments, within defined timelines for individual patients.
• Ensure the data integrity of the PAS system is maintained through reconciliation and validation of patient event data held on other systems.
• Liaison with clinicians and Ophthalmology Access Manager on service demands and available capacity, taking account of planned leave absences to maintain fully compliant service delivery.
• Liaison with Trust support service departments to ensure effective delivery of the Ophthalmology service, including outpatient departments, medical records and EME department.
• Support the Lead Clinician and Ophthalmology Access Manager in the development of the service information systems and requirements to include pathway documentation, patient information and IT database development.
• Liaison with EMIS Care/Medical Imaging to co‑ordinate service reporting and general information, including specific patient enquiries, service complaints and audit requirement.
• Support the Lead Clinician, in liaison with booking offices and theatre departments, to ensure treatment sessions are effectively booked and planned improvements in productivity are attained.
• Provide day to day support to the Ophthalmology Access Manager in project management of service developments across the various service sites.
• Arrange meetings as and when required and take minutes.

Qualifications

Must be able to prioritise workload and have the ability to work autonomously and often under pressure.

Please be advised sponsorship is not eligible for this post.

This advert closes on Wednesday 29 Oct 2025