Failsafe Officer, Ophthalmology

NHS; Coventry; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking a Failsafe Officer to support the Ophthalmology service and manage patient pathways within guideline timescales. This role involves liaising with clinicians and staff, maintaining patient tracking systems, and ensuring compliance with treatment timelines. Ideal candidates should demonstrate strong organizational skills and the ability to work autonomously in a fast-paced environment. The position offers a salary range of £24,937 to £26,598 per annum and requires a commitment to the Trust’s values.

Qualifications

• Qualifications, experience, knowledge, and skills required are detailed in supporting documents.

Responsibilities

• Oversee day-to-day management plans for patients.
• Ensure all patient events are accurately recorded on the PAS.
• Maintain an accurate patient tracking system.
• Coordinate with clinicians to address booking issues.
• Provide regular reports on patient pathways.
• Co-ordinate patient clinical pathway and data integrity.
• Prioritise workload and work autonomously under pressure.
• Support development of IT database and service reporting.
• Arrange meetings and support project management.

Job description

Job Summary

The Failsafe Officer (FO) will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway.

Responsibilities

• Oversee day‑to‑day management plans for patients through liaison with clinicians for investigations, treatment plan, review and assessments, and ongoing treatment.
• Ensure all patient events are accurately recorded and timely on the Patient Administration System (PAS).
• Maintain an accurate patient tracking system and monitor compliance with defined treatment timelines.
• Coordinate with clinicians, service managers, waiting list staff and outpatient appointments to address patients not booked within required timescales and implement corrective actions.
• Work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing changes to maintain a fully compliant service.
• Provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers and PCT representatives.
• Co‑ordinate patient clinical pathway for individual patients and maintain data integrity of the PAS system through reconciliation and validation of data held on other systems.
• Prioritise workload, work autonomously and often under pressure.
• Support the Lead Clinician and Ophthalmology Access Manager in development of service information systems, pathway documentation, IT database development, and service reporting.
• Arrange meetings, take minutes, and provide day‑to‑day support for project management of service developments across sites.

Position Details

Band 3; Salary £24,937 to £26,598 per annum; Permanent Full‑time; Reference number 218-AC-B3-7544619; Posted 15 October 2025.

Person Specification

• Qualifications – see supporting documents
• Experience – see supporting documents
• Desirable – see supporting documents
• Knowledge – see supporting documents
• Skills – see supporting documents
• Commitment to Trust Values and Behaviours – see supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission of a Disclosure and Barring Service check to verify previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require Skilled Worker sponsorship will be considered alongside all other applications. Certificate of Sponsorship and criminal record check requirements apply as per UK Visas and Immigration guidance.

Employer Details

University Hospitals Coventry and Warwickshire NHS Trust – University Hospital Coventry & Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX