Factory IT Support (h/f)

Emagine Consulting; Milnrow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A professional services consultancy in the United Kingdom is seeking a part-time Factory IT Support professional. The role requires experience in IT support, troubleshooting skills, and proficiency in Microsoft applications. You will be responsible for providing IT support during operational hours and acting as the primary contact for technical issues. The position is on-site in Milnrow and may require weekend work.

Benefits

Supportive culture and values

Ongoing training and development

Hybrid working model

Qualifications

• Proven experience in factory IT support or similar systems.
• Strong troubleshooting skills with network and database systems.
• Willingness to work weekends.

Responsibilities

• Provide IT support for the factory during operational hours.
• Act as the primary technical contact for IT-related issues.
• Update and troubleshoot factory IT systems.

Skills

IT support experience

Troubleshooting skills

Microsoft systems proficiency

SQL knowledge

Experience with MES and WMS

Job description

Factory IT Support 3 days on site in Manchester Initial 6 month project (this position is 3 days a week, part time) emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

Responsibilities

• Provide IT support for the factory during operational hours.
• Act as the primary technical contact for IT-related issues.
• Update, monitor, and troubleshoot factory IT systems, including databases and applications.
• Manage and support user-facing MES (Manufacturing Execution Systems) and WMS (Warehouse Management Systems).
• Ensure daily operation and troubleshooting of networks and systems.
• Maintain clear documentation of troubleshooting processes and procedures.
• Contribute to various IT projects as required.

Qualifications

• Proven experience in factory IT support or similar systems as a consultant or technician.
• Strong troubleshooting skills with network and database systems (SQL).
• Proficient in Microsoft systems and applications.
• Willingness and availability to work weekends (Saturday to Monday).
• Basic SQL knowledge for database queries.
• Experience with MES and WMS systems (eg, WAMAS, Lighthouse).

Our People

The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project life cycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.
• Promoting a culture of inclusion, collaboration, well-being, and learning and development.
• Providing increased agility and flexibility within our hybrid working model
• Investing in employees\' growth through ongoing training and development
• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise
• Providing an transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients' most pressing business challenges, and build lasting value in disciplines such as:
Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction

They also build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs, and drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation.

Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.