Facilities Ward Environment Porter (XN02)

NHS; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Leeds is seeking a Facilities Ward Environment Porter for the Ophthalmology Outpatients Department. You will support the smooth running of patient services, maintain a safe environment, and work closely with multidisciplinary teams. The ideal candidate possesses strong communication skills, is patient-centered, and can work in a fast-paced environment. Previous NHS experience is preferred.

Qualifications

• Ability to communicate verbally and non-verbally in a polite manner.
• Experience in liaising via telephone, radio, and IT systems.
• Ability to adapt to change and take initiative.

Responsibilities

• Assist with patient movement to ensure clinics run efficiently.
• Provide support to clinical teams by escorting patients.
• Maintain clinical equipment in line with infection-prevention standards.

Skills

Strong communication skills

Organisational skills

Ability to work under pressure

Reliability and punctuality

Ability to work within a multidisciplinary team

Education

Formal Qualifications (CSE/GCSE)

Job description

Facilities Ward Environment Porter (XN02)

An exciting opportunity has arisen to join our team in Ophthalmology Outpatients Department located in Gledhow Wing, St James University Hospital and Seacroft Hospital.

Ophthalmology is the largest provider of specialist Ophthalmology service in the Yorkshire region and is extremely busy, we see both acute and clinic patients. As a Ward Environmental Porter, you will play an essential role in supporting the smooth and efficient running of patient services. Working closely with the nursing team and the wider MDT, you will contribute to maintaining a safe, organised and patient centred environment.

Ophthalmology Outpatients Department at St James Hospital is open 08:00‑18:00 and Seacroft Hospital 08:00‑17:30 Monday to Friday.

St James's Eye Clinic is also open during the weekends for emergencies (Saturday 8:30‑12:30 and Sunday 9:30‑12:30). In addition to this there is once a month along Saturday shift Potentially you may be required to cover long Saturday shifts on a rotational basis.

It is a busy, fast paced environment that requires a motivated and dynamic individual who is patient‑centred, compassionate and sensitive to the needs of patients who are visually impaired. Many patients require a lot of reassurance and guidance therefore a calm and friendly patient approach is essential along with excellent communication skills.

Main duties of the job

As a Ward Environmental Porter in Ophthalmology OPD, you will work closely with the nursing team, medical team, admin staff and other MDT colleagues to provide a smooth, caring and efficient service for patients. Your main responsibilities will include providing excellent care for patients whilst supporting them through their journey through Ophthalmology Outpatients Department, patient flow management, prescription handling, stock maintenance, equipment cleaning, organising transport, taking specimens to pathology, maintaining a safe environment and reporting problems.

About us

Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital.

LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people.

The Ophthalmology Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region.

Job responsibilities

The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team.

Main Duties and Responsibilities

Patient Support and Flow

Assist with the timely and safe movement of patients throughout the department to ensure clinics run efficiently.

Provide support to clinical teams by escorting patients as required.

Organise and assist with patient transfers between clinical areas.

Prescription and Documentation Handling

Collect and deliver prescriptions to the Pharmacy located in the Chancellors Wing.

Ensure all documentation is handled securely and delivered promptly.

Environmental and Equipment Support

Clean, prepare and maintain clinical equipment in line with infection‑prevention standards.

Report any faults, safety concerns or equipment issues to the appropriate team.

Stock and Supplies Management

Monitor and replenish clinical stock within the Eye Clinic, ensuring adequate stock levels are maintained.

Support goods delivery, distribution, and safe storage of consumables.

Communication and Teamwork

Work collaboratively with nurses, healthcare assistants, administrative staff, and the MDT.

Communicate effectively to ensure smooth coordination of daily activities.

Respond promptly to requests for assistance from clinicians and nursing team.

Skills and Qualities Required

Strong communication skills and a professional, patient‑focused approach.

Good organisational skills and attention to detail.

Ability to work under pressure and manage multiple tasks.

Reliability, punctuality, and commitment to high standards.

Ability to work effectively within a busy multidisciplinary team.

Awareness of infection‑prevention standards and willingness to follow protocols.

Other Criteria

• Ability to adapt to change
• Good timekeeping

Qualifications

• Ability to complete in‑house training and induction training which is required for the role.
• Undertake any training required to enhance the delivery of the service
• Completing all relevant induction and training programmes which generally take a period of weeks, which includes local shadowing
• Formal Qualifications (CSE/GCSE)
• Show enthusiasm in regard to personal development.

Experience

• Ability to communicate both verbally and non‑verbally by reading and writing, in a polite, tactful, reassuring and compassionate manner, with the ability to take into account barriers to understanding
• Able to liaise and transmit information via telephone, radio and IT systems
• Aptitude to work under own initiative and as part of a team and adapt to change
• Previous NHS experience
• Previous cleaning experience
• Health & Safety / Moving & Handling / COSHH / IPC, knowledge and experience

Skills & Behaviours

• Pleasant manner, smart clean appearance, customer friendly
• Ability to work under own initiative and as part of a team
• Team working, Flexibility, Communication skills, Tact & diplomacy, Trustworthiness
• Dependable & reliable
• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high‑quality service
• Dedicated to the delivery of a high quality efficient service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.