Facilities Supervisor

Compass Group; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent catering services company is seeking a dedicated Accommodation Supervisor in Taunton. The role involves overseeing customer queries, handling payments, and ensuring exceptional customer service in a call centre environment. Ideal candidates will possess strong communication skills and a good command of computer systems. This full-time position is contracted for 49 weeks per year.

Qualifications

• Proven experience in customer service roles, especially in hospitality.
• Ability to handle queries efficiently.
• Strong organizational skills.

Responsibilities

• Answering telephone queries and emails.
• Greeting customers and checking them in.
• Handling payments and balancing float at shift end.

Skills

Excellent customer service

Telephone handling

PC proficiency

Tools

Hotel package software

Job description

Overview

We're currently recruiting a dedicated Accommodation Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 35 hours per week.

As a Accommodation Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Shift pattern

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Please note: This role is contracted to 49 weeks per year

Key responsibilities

• Answering telephone queries
• Dealing with email queries
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Lots of PC work when in the Call Centre

Ideal candidate / Responsibilities (continued)

• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Greeting customers
• Checking reservations in
• Taking payments (Cash and Card)
• Daily Key Press checks
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focussed when working in the reception.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2010/95535001/52701417/WJ #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!