Facilities Supervisor

Compass Group UK; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering and support services company in Taunton is seeking an experienced Accommodation Supervisor to oversee operations and ensure high quality service. This full-time role involves managing customer queries, handling bookings and payments, and maintaining a welcoming environment. Ideal candidates will have strong communication skills and a commitment to excellent customer service.

Qualifications

• Dealing with customer queries effectively.
• Excellent telephone and email communication skills.
• Experience in handling bookings and payments.

Responsibilities

• Answering telephone queries.
• Dealing with email queries.
• Allocating room numbers to reservations.
• Greeting customers at the reception.

Skills

Customer service

Telephone communication

Email communication

Job description

Overview

We're currently recruiting a dedicated Accommodation Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 35 hours per week. As an Accommodation Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Shift pattern

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Please note: This role is contracted to 49 weeks per year

Key responsibilities

• Answering telephone queries
• Dealing with email queries
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Lots of PC work when in the Call Centre

Our ideal Accommodation Booking Admin will

• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Greeting customers
• Checking reservations in
• Taking payments (Cash and Card)
• Daily Key Press checks
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focused when working in the reception

About Compass Group UK&I

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2010/95535001/52701417/WJ #Defence

Equal Opportunity

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!