Facilities Site Manager

Tees, Esk and Wear Valleys NHS Foundation Trust; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional NHS health service provider in the Tees Valley is seeking a Facilities Site Manager for a fixed term of 9 months. The role involves managing a Hotel Services team, ensuring effective delivery of services aligned with health legislation and customer needs. Candidates should possess a level 5 management qualification and a level 4 Food Safety Certificate, alongside strong management and budget handling experience. A commitment to patient-centered care and continuous improvement is essential.

Qualifications

• Demonstrated management experience at a service level.
• Ability to work flexibly and reliably in a multi-professional team.
• Skills in numeracy and literacy to level 2.

Responsibilities

• Monitor all site management arrangements within the area of responsibility.
• Ensure effective service delivery in line with legislation and policies.
• Manage a team including supervisors, housekeepers, and catering staff.

Skills

Management of a team

Budget management

Customer service orientation

Empathy

Continuous improvement mindset

Education

Management qualification diploma to level 5

Food Safety Certificate to level 4

Job description

Overview

Based within the Estates and Facilities Directorate and more specifically within Hotel Services the Facilities Site Manager role (fixed term - 9 months) is an operational role responsible for monitoring of all site management arrangements on all sites within the post holder's area of responsibility. The post holder is responsible for managing a Hotel Services team including supervisors, housekeepers, domestics, porter/housekeepers, catering and reception staff.

Responsibilities

The post holder will need to demonstrate the services are being delivered effectively in line with legislation, National and Trust policies, customer requirements and hospitality assured standards. You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi‑professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement. The post holder will be based at Roseberry Park overseeing the Teesside area and will be required to work shifts that include late shifts for monitoring purposes. You should be highly motivated, reliable, and flexible. Experience managing a service and team at a management level and managing change is required for this role as is budget management experience.

Qualifications

Candidates must be able to demonstrate continued professional development and in addition to key skills in numeracy and literacy to level 2 should also possess a management qualification diploma to level 5 (or have a willingness to work towards within 2 years) and a Food Safety Certificate to level 4 or be willing to work towards these in a specific timescale. Hotel Services are part of the Estates and Facilities Management Directorate and are responsible for Cleaning, Catering, Laundry & Linen, Portering, Reception (main Receptions), Transport and Pest Control trust wide to provide a clean, safe, supportive environment in which patients can recuperate. Hotel Services is also credited with 'Hospitality Assured', a quality standard licensed by the Institute of Hospitality. We are a customer led and service orientated team.