Facilities & Site Logistics Supervisor

The Royal Marsden; Sutton Coldfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Trust in Sutton Coldfield is seeking a dedicated Facilities & Site Logistics Supervisor. In this role, you will oversee key operational services, ensuring efficient delivery while maintaining high standards of safety and patient care. The ideal candidate will have strong organisational skills, experience in logistics management, and the ability to lead a team effectively. This position offers a unique opportunity to contribute to a vital healthcare environment.

Qualifications

• Experience in leading teams within a busy logistics environment.
• Ability to work under pressure and manage multiple tasks.
• Commitment to customer care initiatives.

Responsibilities

• Supervise portering, security, and reception services.
• Assist in recruitment and staff appraisal processes.
• Ensure compliance with health and safety procedures.

Skills

Organisational skills

Communication

Teamwork

IT literacy

Education

Equivalent level of supervision experience

Tools

Excel

Job description

Job overview

We are seeking an organised and proactive Facilities & Site Logistics Supervisor to join our team at the Sutton site, including the Oak Cancer Centre. This is a vital supervisory role responsible for coordinating and supporting a wide range of operational services that keep our hospital running smoothly.

The successful candidate will oversee portering, security, and will offer support to our reception services and Helpdesk functions, ensuring services are delivered efficiently, safely, and to a high standard. You will play a key role in supporting patient flow, responding to emergencies, and providing leadership and guidance to frontline staff.

This is an excellent opportunity for someone with strong organisational skills, a commitment to patient‑centred service, and experience in leading teams within a busy facilities or logistics environment.

If you are ready to make a difference in ensuring safe, effective, and high‑quality support services within a leading NHS Trust, we would love to hear from you.

Main duties of the job

• The key purpose of this position is to manage the Portering, Post Room Security staff and Car Parking Teams on all aspects of their work, ensuring the highest levels of performance consistent with the Trust Core Values and to support the Management Team in the smooth running of the service.
• To assist in overseeing the logistics of postal service and distribution of goods, materials, furniture and equipment.
• To assist in providing facilitation of any site management requirements requiring logistical support.
• Able to work across both sites and to be flexible to meet the needs of the service as and when required.

Detailed job description and main responsibilities

• Responsibility for supervising staff expected to lead, motivate, develop and reward staff and are required to comply with the Trust's policies and Manager's Code of Conduct in the following areas.
• Assist in the effective recruitment and selection of staff in line with the Trust's Recruitment Code and Recruitment & Selection Processes and Standards.
• Ensure staff are appraised annually, have clear objectives which link to department, division/directorate or corporate objectives and a personal development plan.
• Ensure all new staff receive core and departmental induction.
• Ensure performance issues are dealt with in an appropriate and timely manner and follow the Trust's Disciplinary or Poor Performance Procedures where formal action is necessary.
• Ensure that satisfactory systems are in place to maintain effective communication within your area and be responsible for ensuring that any Trust Communications Systems are utilised.
• Observe and comply with the Trust's policies and procedures for Health and Safety ensuring the environment in which you and your staff work is safe, clean and tidy.

Person specification

Education / Qualifications

Essential criteria

• Equivalent level of supervision experience experience.
• Will be required to undertake any relevant training consummate with the role including: SIA training course Experience.

Desirable criteria

• Experience of working within a security service and logistics environment.
• Investigating and resolving complex queries.
• Front line experience of managing a team, working to pressurized deadlines.
• Role Specific Experience.
• Experience of working within the NHS.
• Experience in managing an agile workforce.
• Experience in working across multi‑site.

Skills, Abilities & Knowledge

Essential criteria

• IT literate, good working knowledge of Excel and databases.
• Literate / numerate.
• Can communicate effectively across all levels of staff.
• Highly organised, able to plan and manage own workload and that of others.
• Flexible in approach and able to adapt to events outside normal routine.
• Evidence of working well in a team.
• A confident manner and ability to remain calm under continued pressure.
• Evidence of effective interpersonal skills.
• Ability to demonstrate self‑motivation.
• Ability to make decisions, organise and prioritise.
• Evidence of commitment to customer care initiatives.
• Knowledge and understanding of quality issues.

Desirable criteria

• Ability to lead a team.
• Ability to motivate others.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient‑facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.