Facilities Planner & Scheduler (Helpdesk)

CMS - Recruitment; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A recruitment agency is seeking a Planner/Scheduler in Grimstock Hill. The role involves managing urgent jobs, engineers' schedules, and customer communications within a growing facilities management team. Candidates should have experience with CAFM systems, Business Spend Management programmes, and be proficient in MS Office. This position offers a salary of £23,700 per annum with a Monday to Friday schedule.

Qualifications

• Experience with CAFM systems required.
• Familiarity with Business Spend Management programmes needed.
• Proficiency in MS Office is essential.
• Previous experience in a facilities management helpdesk role.

Responsibilities

• Prioritise urgent jobs.
• Send jobs to engineers via PDA.
• Ensure engineers submit work orders.
• Manage engineers' diaries and calendars.
• Escalate concerns to managers.
• Respond to repair emails according to procedures.
• Log calls and repair requests.
• Order parts for repairs.
• Liaise with operatives about completed jobs.
• Maintain paperwork per quality assurance.
• Handle customer complaints and log them.
• Run reports on job histories.

Skills

CAFM systems

Business Spend Management programmes

MS Office proficiency

Facilities management background

Job description

A recruitment agency is seeking a Planner/Scheduler in Grimstock Hill. The role involves managing urgent jobs, engineers' schedules, and customer communications within a growing facilities management team. Candidates should have experience with CAFM systems, Business Spend Management programmes, and be proficient in MS Office. This position offers a salary of £23,700 per annum with a Monday to Friday schedule.