Facilities Operational Supervisor (XN04)

Leeds Teaching Hospitals; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major healthcare provider in the UK is seeking a Facilities Operational Supervisor to lead a team of up to 40 staff in delivering high quality services. The successful candidate will manage staff rotas, attend to audits, and liaise with service users. Ideal candidates will have NHS experience, excellent organisational and problem-solving skills, and be committed to high-quality patient care. This role requires a proactive individual who can thrive in a fast-paced environment, ensuring efficient operations within hospital settings.

Qualifications

• Experience in Domestic Services within an NHS setting.
• Ability to supervise and manage a team of staff effectively.
• Excellent numeracy and literacy skills.

Responsibilities

• Supervise day-to-day management of the portering team.
• Coordinate staff rotas, attendance management, and payroll.
• Ensure the delivery of services to exceptional standards.

Skills

Organisational skills

Customer care

Team leadership

Problem solving

IT skills

Education

GCSE Level C or equivalent

ILM/NVQ in Supervisory Management level 3

Job description

Facilities Operational Supervisor (XN04)

Areyou an organised individual with excellent people skills? If so, consider ourFacilities Operational Supervisor role in the Facilities OperationalPortering team.

Inthis fast-paced role, you will be supervising up to 40 people, ensuring theyhave the support they need to help keep our hospitals running efficiently andsafety.

Inthis role you will support day-to-day management of the portering team, helping manage them, which has a direct impact on their ability to movepatients, and ensure they receive excellent, timely care.

Asthe supervisor, you will be highly organised, as you will be responsible fortasks such as staff rotas, attendance management, audits and monitoring and liaising with site service users, staff and patients.

Bystaying on top of these administrative tasks, and being a personable resource for our portering team, you will play a crucial role in helping to improveour service.

Inthis role, no two days are the same. Youll play an important role insupporting the team manager and the portering team through the fast-paced hospital environment, to ensure our patients are well cared for at all times.

Ideal Candidate Experience

• DomesticServices
• CleaningResponse Service
• Receptions
• PestControl
• WindowCleaning
• WasteManagement
• Linen& Laundry

Main duties of the job

Thesuccessful candidate could be supervising up to 40 staff, at any one time. This role is key in ensuring that all the services listed above are delivered to exceptional standards; this position is True Facilities Services Team Leadingand would be an ideal opportunity for a highly ambitious, skilled and focussed individual.

Day to day duties include: staff rotas, payroll, attendance management, appraisals, audits & monitoring, liaison with site service-users & patients.

In addition, to the direct staff management, the ideal candidate will be:

• A team player
• Committed to continuous learning and development
• Proactive in resolving potential operational issues
• Organised and able to prioritise workloads for themselves and also others
• Maintain calmness and relay confidence in a busy working environment
• Able to work on own initiative
• Have good numeracy & literacy levels
• Possess good IT skills

About us

LeedsTeaching Hospitals NHS Trust (LTHT) is one of the largest employers in Leedsand we employ over 20,000 staff and provide care to over 1.6 billion patients every year.

TheEstates and Facilities Team keep the Trust's seven sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff working in the team, providing a range of facilities management services and ensuring our buildings and environments are fit for purpose, clean and safe.

Whetherthey're cleaning wards, maintaining our buildings, monitoring our environmental impact, providing staff childcare, delivering hot meals topatients or patrolling our sites, they all support the delivery of patientcare.

Guidedby our Leeds Way Values, we are committed to creating the best place to workand being the employer of choice for estates and facilities in the region. Byjoining the Estates and Facilities Team, you'll have access to a friendly s

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities

Pleasesee attached job description.

The day to day supervision of staff, ensuring that work is allocated to all team members to deliver maximum efficiency in the delivery of a high standard customer focused service. Standards are regularly monitored so that functional areas are maintained to a high level of service and quality.

Person Specification

Experience

• Previous NHS experience

Skills & Behaviours

• Pleasant manner, smart clean appearance, customer friendly.
• Ability to work under own initiative and adapt to change
• Highly motivated with a sense of fairness and justice Excellent customer care.
• Shows enthusiasm in regard to personal development
• Dedicated to support the development of a high quality service

Qualifications

• GCSE Level c or equivalent
• ILM/NVQ in Supervisory Management level 3 (to be completed in first 6 months of appointment)

Other criteria

• Good organisational skills Ability to provide key training to team members.
• Good listening and problem solving skills
• Ability to adapt to change
• Be able to lead a team through the change process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.