Facilities Officer (Admin - office based)

Crawley Borough Council; Northgate; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government council in Crawley is seeking a part-time Facilities Administration team member to serve as the initial point of contact for community facility bookings. This role involves assisting customers through phone and email interactions for services related to community centres and sports pitches. Strong communication and a customer-focused mindset are essential. The ideal candidate will enjoy working in a busy team environment, offering full training and a dynamic workplace.

Benefits

full training and support

generous employee benefits package

flexibility to increase hours during busy periods

Qualifications

• Customer-focused individual with excellent communication skills.
• Experience with Microsoft Office and electronic payment systems is preferred.
• Ability to work effectively as part of a supportive team.

Responsibilities

• First point of contact for customers booking and paying for facilities.
• Support services related to allotments, cemeteries, and burials.
• Handle customer interactions primarily via phone and email.

Skills

team player

great communication skills

confident using Microsoft Office

familiar with booking and payment systems

ability to thrive in a busy environment

Job description

Are you a customer-focused individual who enjoys working in a busy, supportive team environment? We’re looking for someone to join our Facilities Administration team on a part-time, fixed term basis to help deliver excellent service to our community.

In this role, you’ll be the first point of contact for customers booking and paying for our facilities, including community centres and sports pitches. You’ll also support services related to allotments, cemeteries, and burials, ensuring all legislative processes are followed. Most customer interactions will be via phone and email, with occasional face-to-face meetings and reception cover.

What we’re looking for:

• a team player with great communication skills
• someone who is confident using Microsoft Office and electronic booking and payment systems
• someone who enjoys helping others and thrives in a busy environment

We offer:

• full training and support
• a dynamic workplace in the heart of Crawley, with excellent transport links
• flexibility to increase hours during busy periods or to cover sickness and holidays

If you’re ready to make a difference in your community and enjoy varied, customer-facing work, we’d love to hear from you.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This role is based onsite at the Town Hall (The Create Building) in Crawley.

Fixed term contract for 6 months.

The post holder is excluded from the Flexible Working Hours Scheme.

This is part-time role working 22.5 hours per week. You will be required to work every Monday to Friday afternoon from 12:30pm to 5:00pm (4.5 hours per day).

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.