Facilities Manager (Soft Services)

Insight Executive Group; United Kingdom; On-site; GBP 38,000 - 45,000; Full time

Job summary

A global facilities management provider is seeking a Soft Services Manager to oversee Domestic, Porterage, and Security teams in Oxford. This full-time position offers up to £45k and requires excellent people management skills along with an understanding of healthcare service contracts. You will ensure compliance and efficiency in service delivery while managing a skilled team to provide exceptional customer experience.

Qualifications

• In-depth understanding of contract obligations related to services.
• Excellent experience in managing a team.
• Ability to allocate and monitor workloads.

Responsibilities

• Develop contract cleaning service to meet SLA and client requirements.
• Recruit, train and coordinate a team for maximum efficiency.
• Monitor service delivery and improve compliance and efficiency.
• Build relationships to enhance operational needs understanding.

Skills

People management

Contract management

Safety management

Education

IOSH Managing Safely

Job description

Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to GBP45k with an ASAP start.

The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.

Responsibilities

• developing the contract cleaning service to meet SLA and client requirements
• recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
• managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
• working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement.
• developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable.
• operating and contribute as a member of the Management team and undertake any other duties reasonably required by the Head of Soft FM/Account Director.
• collate, analyse and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance.
• monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery

Qualifications

• IOSH Managing Safely
• an in–depth understanding of the contract requirements and obligations relating to the relevant service lines
• excellent people management skills and experience in managing a team
• ability to allocate and monitor workloads

If you match the above criteria and are interested in the role, please send your CV through for a detailed chat many thanks!