Facilities Manager (Soft Services)

Insight; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global facilities management service provider in Oxford is seeking a Soft Services Manager to oversee domestic, porterage and security teams at a healthcare site. The role involves developing cleaning services to meet client requirements, managing and supporting team operations, and enhancing client satisfaction through effective service delivery. Candidates should hold IOSH Managing Safely and possess excellent people management skills. A full-time permanent position with a salary of up to £45k.

Qualifications

• In-depth understanding of contract requirements and obligations.
• Experience managing a team effectively.

Responsibilities

• Develop contract cleaning service to meet SLA and client requirements.
• Recruit, train, and coordinate a skilled team.
• Manage service delivery requirements and contingencies.
• Monitor service activities and demonstrate contract compliance.
• Develop relationships across teams to improve operational understanding.
• Contribute as a member of the Management team.
• Analyze and review budgets and forecasts.
• Monitor cleaning service performance and trends.

Skills

People management

Workload allocation

Education

IOSH Managing Safely

Job description

Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to £45k with an ASAP start. The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.

Responsibilities

• Developing the contract cleaning service to meet SLA and client requirements
• Recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety
• Managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
• Working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement
• Developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable
• Operating and contributing as a member of the Management team and undertaking any other duties reasonably required by the Head of Soft FM/Account Director
• Collate, analyse and review information e.g. budgets, hours, and forecasts to monitor and report on performance
• Monitor and report on cleaning service performance and overall trends in service delivery, identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery

Qualifications

• IOSH Managing Safely
• In-depth understanding of the contract requirements and obligations relating to the relevant service lines
• Excellent people management skills and experience in managing a team
• Ability to allocate and monitor workloads