Facilities Manager Soft Services

GH Engage Limited; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading property management firm is seeking a Facilities Manager for its London office. The successful candidate will oversee soft service operations in a multi-tenanted building. Responsibilities include managing cleaning, security, and tenant engagement while ensuring compliance with health and safety regulations. Ideal for someone with strong contractor management skills and a passion for exceptional service delivery. Competitive salary of up to £65,000 plus benefits, and a chance for career progression in a prestigious environment.

Benefits

Bonus

Career development opportunities

Qualifications

• 5+ years of experience managing soft services in a high-end commercial environment.
• Proven contractor management and negotiation skills are a must.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Manage day-to-day delivery of soft services including cleaning, security, and reception.
• Oversee performance of service providers, ensuring compliance with SLAs and KPIs.
• Act as key contact for tenants and foster strong relationships.

Skills

Customer Service Skills

Contractor Management

Communication Skills

Stakeholder Engagement

Education

IOSH or NEBOSH certification

Job description

Facilities Manager (Soft Services) City London– 65,000 + Package– Bonus– Full time office based– Monday– Friday. My client, a renowned and prestigious leader in property Management are recruiting for an experienced Facilities ad Building Manager to be responsible in overseeing all soft service operations within a flagship multi–tenanted Triophy building located in the heart of the City.

Role Overview

The ideal candidate will have experience managing corporate Multi Tenanted Buildings of 250,000 Sq Ft and above and have a passion for delivering exceptional soft services in a premium commercial environment and Event involvement. As the Facilities Manager, you will be responsible for ensuring the highest standards of service delivery across all soft services, including cleaning, security, front–of–house, waste management, and tenant experience initiatives. You will work closely with the Building Manager and Engineering team to maintain a seamless, 5–star environment for occupiers.

Key Responsibilities

• Soft Services Management: Manage day–to–day delivery of cleaning, security, reception, and waste management services and liaising with the Engineering team.
• Contractor Management: Oversee performance of soft service providers, ensuring compliance with SLAs and KPIs.
• Front–of–House Excellence: Ensure concierge and reception teams deliver a premium occupier experience.
• Tenant Engagement: Act as a key point of contact for tenants regarding soft service matters, fostering strong relationships.
• Service Charge Management: Assist with preparation and monitoring of the soft services element of the service charge budget.
• Compliance & H&S: Ensure all soft service operations comply with health & safety and statutory requirements.
• Sustainability Initiatives: Support waste reduction, recycling programs, and green initiatives.
• Event Coordination: Assist with planning and delivery of tenant events and community engagement activities.

Candidate Profile

• 5 Star Customer Services and engagement skills and proven experience managing soft services in a high–end commercial or corporate environment.
• Strong contractor management and negotiation skills.
• Excellent communication and stakeholder engagement abilities.
• IOSH or NEBOSH certification desirable.
• Service charge budget experience preferred.

Package

• Salary: Up to 65,000 + Package and Bonus.
• Opportunity to work within a prestigious City landmark with a leading managing agent.
• Career development and progression within an award–winning company.