Facilities Manager (Soft Services)

Insight Executive Group; City Of London; On-site; GBP 45,000; Full time

Job summary

A global FM service provider is seeking a Soft Services Manager for a healthcare site in Oxford. This full-time, permanent position offers a starting salary of up to £45k. You'll manage domestic, porterage, and security teams, ensuring contract compliance and operational efficiency. Ideal candidates will hold IOSH Managing Safely and possess strong people management skills. An ASAP start is required.

Qualifications

• In-depth understanding of contract requirements and obligations.
• Excellent people management skills and experience in managing a team.
• Ability to allocate and monitor workloads.

Responsibilities

• Developing the contract cleaning service to meet SLA and client requirements.
• Recruiting, training, and monitoring a skilled team.
• Managing service delivery requirements and contingencies.
• Monitoring and recording service activities and performance.
• Developing relationships to improve operational knowledge.
• Collating and reviewing information on budgets and forecasts.
• Monitoring and reporting on service performance trends.

Skills

People management

Contract compliance

Operational efficiency

Education

IOSH Managing Safely

Job description

Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to £45k with an ASAP start.

The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.

Responsibilities

• developing the contract cleaning service to meet SLA and client requirements
• recruit, train, monitor and coordinating a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
• managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
• working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement.
• developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable.
• operating and contribute as a member of the Management team and undertake any other duties reasonably required by the Head of Soft FM/Account Director.
• collate, analyse and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance.
• monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery

Qualifications

• IOSH Managing Safely
• an in-depth understanding of the contract requirements and obligations relating to the relevant service lines
• excellent people management skills and experience in managing a team
• ability to allocate and monitor workloads

If you match the above criteria and are interested in the role, please send your CV through for a detailed chat - many thanks