Facilities Manager (Hard Services)

Warner Music Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global music company is seeking a Facilities Manager to oversee maintenance across various locations. The role involves managing the helpdesk, ensuring compliance with health and safety standards, and handling small projects. Candidates should have substantial experience in facilities management, strong communication skills, and a proactive approach to problem-solving. This position offers an exciting opportunity to work in a dynamic environment.

Qualifications

• Significant experience in a Facilities role.
• Experience managing a maintenance regime for a medium-sized business.
• Health & Safety qualifications at IOSHH level or higher.
• Strong Excel/Google Sheets skills.

Responsibilities

• Manage planned and reactive maintenance across buildings.
• Oversee the helpdesk and ensure quick resolution of staff queries.
• Ensure compliance with health and safety legislation.
• Assist in management of mobile devices and produce monthly reports.

Skills

Customer care

Project management

Health & Safety compliance

Time management

Communication skills

Data analysis

Tools

Google Workspace

Microsoft Office Suite

AutoCAD

Mobile Device Management platforms

Job description

Facilities Manager (Hard Services)

Job Description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game‑changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team

We are a core team of five, supporting approximately 800 members of staff across two buildings in Kensington, and one building in Shoreditch. You will be responsible for the management of the Facilities helpdesk, and on‑site maintenance.

Your role

If you want to apply your experience in delivering customer‑service and environmental‑management to the highest level in an active, highly‑creative surrounding; where you will be given the freedom to drive improvement to existing systems and processes, we want to hear from you!

Your main responsibilities

• The management of both the planned and reactive maintenance across a portfolio of three buildings, ensuring that this is completed on‑time, to our pre‑agreed specification and within budget. This will include attending regular meetings with management, subcontractors and, where appropriate, landlords; and will also require the production of weekly status reports to management.
• The management of the frontline helpdesk, ensuring that staff queries are completed swiftly and satisfactorily, and that central supplies required to achieve this are maintained to an appropriate level.
• Health & Safety; ensuring that Warner Music complies with legislation and maintains a consistent high‑standard. This will encompass management of weekly internal audits completed by the team, and bi‑annual external audits completed by third‑parties across maintenance, the internal environment and fire.
• You will assist the Workplace Director with the management of our fleet of approximately 500 mobile devices, including rolling‑out new devices, assisting end‑users with day‑to‑day queries and producing monthly usage reports.
• The management of the headed stationery for the business.
• Planning, budgeting and implementation of internal fit‑out works, small projects and staff relocation.

About you

• Significant experience in a Facilities role.
• Demonstrable experience of managing and reviewing a planned maintenance regime for a medium‑sized business, encompassing HVAC, datacentres, security assets and catering equipment.
• Proven experience in small project management.
• Health & Safety qualifications at IOSHH level or higher.
• Demonstrable understanding of budget forecasting, especially within the realm of building and plant maintenance.
• You will be committed to delivering exceptional customer care.
• Good knowledge of working with Windows computers and both Google Workspace and the Microsoft Office Suite.
• Strong Excel/Google Sheets skills; you will be analysing and summarising large tables of data both for financial reports and audit purposes.
• Strong managerial experience, and excellent interpersonal & communication skills.
• You are proactive and conscientious, with a keen eye for detail.
• Exceptional time‑management skills and are able to work under pressure to meet tight deadlines across multiple projects.

We’d love it if you also had

• A keen interest in technology, and an understanding of how complex audio‑visual systems work.
• Previous experience with Mobile Device Management platforms, in particular MobileIron for iOS devices.
• Previous experience with CAFM platforms, in particular Concept.
• Basic experience in AutoCAD.
• A proactive outlook with regards implementing new ideas and systems to improve both the general workplace environment and the processes we use to achieve our daily tasks.

About us

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre‑spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.