Facilities Manager General Manager - London

14Forty; City Of London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management company in London seeks a Facilities Management General Manager. The successful candidate will oversee the cleaning contract at a prestigious sports venue, leading a diverse team and ensuring high service standards during events. Must have strong experience in operations and team management, as well as financial and client relationship skills to thrive in a dynamic environment.

Qualifications

• Strong experience in managing cleaning operations.
• Proven success leading large teams, ideally including event or seasonal scaling.
• Excellent client management and communication skills.

Responsibilities

• Oversee day-to-day cleaning operations across the venue.
• Manage and develop a diverse team for operational excellence.
• Lead cleaning operations during major cricket fixtures and events.

Skills

Client management

Team leadership

Financial management

Health and Safety compliance

Job description

FM General Manager – Prestigious London Sports Venue

£50,000 – £55,000 per annum, depending on experience.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Are you an inspiring FM leader with a passion for delivering exceptional service in a world‑class sporting environment? Do you thrive in fast‑paced, high‑profile venues where standards, professionalism, and client experience are paramount? We’re seeking a Facilities Management General Manager to oversee the cleaning contract at one of London’s most iconic sports venues.

In this pivotal role, you will lead a permanent cleaning team of 15 colleagues, scaling up to 120 team members during major sporting fixtures and events. You will be a visible presence at the venue, required on‑site for all major cricket fixtures and significant events, ensuring seamless service delivery in a dynamic, high‑footfall environment.

What You’ll Do

Operational Leadership

• Oversee the day‑to‑day cleaning operations across the venue, ensuring consistently high standards that reflect the prestige of the location.
• Manage, motivate, and develop a large and diverse team, ensuring compliance, engagement, and operational excellence.
• Deliver a proactive, solutions‑focused service that aligns with client expectations and event requirements.

Event Support

• Lead cleaning operations during major cricket fixtures and high‑profile events, ensuring readiness, responsiveness, and flawless execution.
• Coordinate staffing levels, briefing processes, and operational plans to meet varying event demands.

Financial & Contract Management

• Manage the cleaning contract budget, ensuring profitable performance and effective resource allocation.
• Monitor financial performance, identify cost efficiencies, and produce accurate reporting for stakeholders.

Client Relationship Management

• Build and maintain strong, trusted relationships with venue stakeholders.
• Act as the primary point of contact, addressing needs, resolving challenges, and continually driving service improvements.

People Management

• Lead, inspire, and develop your permanent team and larger event workforce.
• Oversee recruitment, training, development, and performance management to maintain a skilled and motivated team.

Health & Safety

• Ensure world‑class health and safety standards across all cleaning activities.
• Conduct regular audits and drive a robust safety‑first culture throughout the operation.

What We’re Looking For

Essential

• Strong experience in managing cleaning operations
• Proven success leading large teams, ideally including event or seasonal scaling.
• Excellent client management and communication skills.
• Financial acumen with experience managing budgets and contract performance.
• A robust understanding of health and safety within soft services.
• Ability to thrive in a high‑profile, fast‑paced environment with multiple priorities.

Desirable

• Experience working within sports or large event venues.
• Exposure to other soft services such as security, catering, or front‑of‑house.
• Proven experience in service improvement, retention, or contract growth.

#14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!