Facilities Manager General Manager - London

Compass Group UK & Ireland; City Of London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading catering and support services company is seeking a Facilities Management General Manager for a prestigious London sports venue. The role involves overseeing cleaning operations, managing a large team, and ensuring high service standards during major events. Applicants should have significant experience in managing cleaning operations and a strong track record in client management. This position offers a competitive salary ranging from £50,000 to £55,000 per annum.

Qualifications

• Strong experience in managing cleaning operations.
• Proven success leading large teams, ideally including event or seasonal scaling.
• Excellent client management and communication skills.
• Financial acumen with experience managing budgets and contract performance.
• A robust understanding of health and safety within soft services.

Responsibilities

• Oversee the day-to-day cleaning operations with high standards.
• Lead cleaning operations during major events.
• Manage the cleaning contract budget and monitor performance.
• Build trusted relationships with venue stakeholders.
• Ensure world-class health and safety standards.

Skills

Managing cleaning operations

Leading large teams

Client management and communication

Financial acumen

Health and safety understanding

Thriving in fast-paced environments

Job description

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Job Introduction

FM General Manager - Prestigious London Sports Venue

£50,000 - £55,000 per annum, depending on experience.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Are you an inspiring FM leader with a passion for delivering exceptional service in a world‑class sporting environment? Do you thrive in fast‑paced, high‑profile venues where standards, professionalism, and client experience are paramount? We're seeking a Facilities Management General Manager to oversee the cleaning contract at one of London's most iconic sports venues.

In this pivotal role, you will lead a permanent cleaning team of 15 colleagues, scaling up to 120 team members during major sporting fixtures and events. You will be a visible presence at the venue, required on‑site for all major cricket fixtures and significant events, ensuring seamless service delivery in a dynamic, high‑footfall environment.

What You'll Do

Operational Leadership:

• Oversee the day‑to‑day cleaning operations across the venue, ensuring consistently high standards that reflect the prestige of the location.
• Manage, motivate, and develop a large and diverse team, ensuring compliance, engagement, and operational excellence.
• Deliver a proactive, solutions‑focused service that aligns with client expectations and event requirements.

Event Support:

• Lead cleaning operations during major cricket fixtures and high‑profile events, ensuring readiness, responsiveness, and flawless execution.
• Coordinate staffing levels, briefing processes, and operational plans to meet varying event demands.

Financial & Contract Management:

• Manage the cleaning contract budget, ensuring profitable performance and effective resource allocation.
• Monitor financial performance, identify cost efficiencies, and produce accurate reporting for stakeholders.

Client Relationship Management:

• Build and maintain strong, trusted relationships with venue stakeholders.
• Act as the primary point of contact, addressing needs, resolving challenges, and continually driving service improvements.

People Management:

• Lead, inspire, and develop your permanent team and larger event workforce.
• Oversee recruitment, training, development, and performance management to maintain a skilled and motivated team.

Health & Safety:

• Ensure world‑class health and safety standards across all cleaning activities.
• Conduct regular audits and drive a robust safety‑first culture throughout the operation.

What We're Looking For

Essential:

• Strong experience in managing cleaning operations
• Proven success leading large teams, ideally including event or seasonal scaling.
• Excellent client management and communication skills.
• Financial acumen with experience managing budgets and contract performance.
• A robust understanding of health and safety within soft services.
• Ability to thrive in a high‑profile, fast‑paced environment with multiple priorities.

Desirable:

• Experience working within sports or large event venues.
• Exposure to other soft services such as security, catering, or front‑of‑house.
• Proven experience in service improvement, retention, or contract growth.

#14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!