Facilities Manager - Client Side

Joshua Robert Recruitment; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Facilities Manager in London to oversee FM services across multiple properties. Candidates should have experience in managing facilities and compliance, along with strong problem-solving skills. This role offers an opportunity to engage with stakeholders and ensure properties are maintained to high standards. A full UK driving licence is required, along with industry-recognized qualifications.

Qualifications

• Significant experience managing facilities across multi-site portfolios.
• Strong understanding of statutory building compliance and H&S legislation.
• Full UK driving licence and willingness to travel.

Responsibilities

• Oversee all FM services across allocated properties.
• Manage day-to-day contractor performance.
• Ensure full statutory compliance across the portfolio.
• Prepare accurate reports for internal stakeholders.

Skills

Stakeholder engagement

Customer-focused approach

Problem-solving capabilities

Detail-oriented

Education

Industry-recognised qualifications (IOSH, NEBOSH, IWFM)

Commitment to continuous professional development

Tools

Microsoft Office

Reporting tools

Job description

The Role

You will take full operational ownership of your allocated properties, ensuring they are safe, compliant, well–maintained and presented to the highest standard. The position requires a confident, proactive operator with strong knowledge of statutory compliance and the ability to work both independently and collaboratively.

Key Responsibilities

Operations & Site Management

• Oversee all FM services and site operations across allocated properties.
• Conduct regular inspections in line with internal processes and legal requirements.
• Carry out routine inspections of void properties, ensuring security, condition and readiness for viewings or handovers.
• Act as the primary FM contact for tenants, building strong relationships and resolving issues promptly.

Contractor & Service Provider Management

• Manage day–to–day contractor performance, ensuring service levels are met and improved over time.
• Coordinate hard and soft FM services including M&E, security and cleaning.
• Support the tendering of FM contracts and maintain up–to–date contract documentation.

Budgeting & Service Charges

• Work with Asset Managers to obtain costs and assist in annual service charge budget setting.
• Manage and monitor operational expenditure throughout the year, ensuring accuracy and cost control.
• Recommend maintenance and project works for future budgeting cycles.
• Oversee purchase orders, invoice approval and cost allocation processes.
• Support year–end service charge reconciliation and identify opportunities for efficiency savings.

Compliance, H&S and Insurance

• Ensure full statutory compliance across the portfolio, including H&S, fire safety, water hygiene, asbestos and more.
• Coordinate statutory testing, PPM delivery and reactive works with the wider team.
• Close out actions from H&S and engineering insurance reports and review RAMS when required.
• Report property damage and potential claims to the relevant internal teams.

Collaboration & Reporting

• Hold monthly site reviews with Asset Managers, discussing performance, risks and tenant matters.
• Prepare accurate reports, records and updates for internal stakeholders.
• Identify opportunities to improve processes across the business.

Operational Support

• Support site–specific initiatives including capex projects, refurbishments and dilapidations.
• Assist with business plan preparation and highlight potential leasing or development opportunities.
• Support mobilisation of new acquisitions and handover of disposed assets.
• Contribute to due diligence and tenant fit–out review processes.
• Liaise with insurers and loss adjusters on claims when required.

Person Profile

• Significant experience managing facilities across multi–site, mixed–use (commercial and residential) portfolios.
• Strong stakeholder and tenant engagement skills, with a customer–focused approach.
• Highly organised, proactive and detail–driven, with strong problem–solving capabilities.
• Confident managing third–party contractors and service providers.
• Strong understanding of service charge budgeting and reconciliation.
• Proficient in Microsoft Office and reporting tools.

Qualifications & Training

• Industry–recognised qualifications (e.g., IOSH, NEBOSH, IWFM or relevant technical certifications), or a willingness to work towards them.
• Strong understanding of statutory building compliance and H&S legislation.
• Full UK driving licence and willingness to travel across sites.
• Commitment to continuous professional development and staying up to date with legislative changes.