Facilities Manager

Compass Group UK & Ireland; Gosport; On-site; GBP 34,000; Full time

Job summary

A leading facilities management company is seeking an experienced Facilities Manager to enhance customer experience while managing a team of 30 colleagues. Responsibilities include overseeing facilities operations, ensuring compliance, and maintaining strong client relationships. Ideal candidates should have a proven track record in team management, along with experience in hospitality or similar service-led environments. Competitive salary of £33,300 per annum offered for this full-time role located in Gosport, United Kingdom.

Benefits

Free on-site parking

Free meal during your shift

Reduced gym membership rate

Career progression opportunities

Comprehensive benefits package

Qualifications

• Minimum 12 months' experience managing a cleaning or FM operation.
• Proven experience managing a large team (20+ employees).
• Previous experience in a Hotel, Hospitality, or similar service-led environment.
• IT literate with good numeracy and analytical skills.

Responsibilities

• Lead a team of 30 dedicated colleagues to manage facilities operations.
• Ensure compliance with Health & Safety policies.
• Maintain strong client relationships through effective communication.
• Manage cleaning labor and resource budgets effectively.

Skills

Leadership skills

Communication skills

Health & Safety knowledge

Team management

Analytical skills

Education

NVQ Level 3 qualification (or equivalent)

Job description

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Job Introduction

Facilities Manager - ESS (Defence & Government Services)

Location: HMS Sultan

Salary: £33,300 per annum

Hours: 40 hours per week, Monday to Friday

Contract Type: Full Time, Permanent

Overall Purpose of the Role

We're looking for an experienced and motivated Facilities Manager to join our ESS team! In this exciting role, you'll enhance the customer experience and uphold the reputation of ESS by leading a team of 30 dedicated colleagues, managing facilities operations, and ensuring exceptional service delivery. You'll take charge of cleaning and accommodation services, manage budgets and resources efficiently, and champion safety, quality, and compliance across your site.

Key Accountabilities

• Promote a positive Health & Safety culture, ensuring all team members follow company and client procedures.
• Take ownership of FM service delivery across all assigned areas, including remote sites.
• Manage cleaning labour, equipment, and resource budgets effectively.
• Use data and insight to forecast labour needs and drive profitability.
• Ensure Compass Service Framework policies and procedures are current and implemented correctly.
• Build and maintain strong client relationships through effective communication.
• Recruit, train, and develop your team with a focus on growth and succession.
• Lead and motivate your team of 30, ensuring high standards and engagement.
• Conduct customer journeys, audits, and quality checks to maintain service excellence.
• Oversee onsite accommodation services in line with service level agreements.
• Manage third-party suppliers and contractors to ensure agreed service levels are met.
• Attend off-site meetings, training sessions, and work flexibly when needed.
• Role model the ESS Way behaviours at all times.
• Ensure all company, client, and legal requirements are implemented effectively.
• Undertake any reasonable duties requested by your Line Manager.

Person Specification

Essential

• Enthusiastic and passionate about delivering excellence in hospitality or facilities management.
• Excellent communicator with strong leadership and people management skills.
• Minimum 12 months' experience managing a cleaning or FM operation.
• Proven experience managing a large team (20+ employees).
• Previous experience in Hotel, Hospitality, or similar service-led environment.
• IT literate with good numeracy and analytical skills.
• Able to meet time-sensitive deadlines and work flexibly as needed.
• Full UK manual driving licence.

Desirable

• NVQ Level 3 qualification (or equivalent).
• Knowledge of Health & Safety legislation and compliance requirements.

What We Offer

• £33,300 per annum
• 40 hours per week Monday-Friday
• Free on-site parking
• Free meal during your shift
• Reduced gym membership rate
• Career progression through our Compass Careers Pathway
• Join a global organisation that values its people and invests in your growth.

About ESS

At ESS, part of Compass Group UK & Ireland, we deliver outstanding support services to the Defence, Government, and Offshore sectors. Our people are at the heart of what we do - creating safe, welcoming environments where communities and teams thrive.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK & Ireland, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2310/95796001/51914548/SU #Defence

Compass Group UK & Ireland is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!