Facilities Management Helpdesk Coordinator

ionic Recruitment; Ringway; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Facilities Management Helpdesk Coordinator to join their Customer Services team in Ringway, UK. The successful candidate will manage all FM enquiries, support operations, and enhance service delivery. Strong communication skills and experience in a customer-focused environment are essential. This role offers a full-time position with hybrid working arrangements.

Responsibilities

• Manage and respond to all FM enquiries via phone, email, and digital channels.
• Handle and resolve customer complaints and feedback.
• Liaise with internal teams to ensure service levels and KPIs are met.
• Support process improvements to enhance customer satisfaction.
• Monitor and report on service performance.

Skills

Strong communication and organisational skills

Experience in a fast-paced, customer-focused environment

Ability to prioritise and meet deadlines under pressure

Confident problem solver with a proactive mindset

Job description

Overview

Contract: Full-time, hybrid working

We're looking for a Facilities Management Helpdesk Coordinator to join our Customer Services team. You'll be the key point of contact for all FM enquiries, supporting our customers and operations teams to ensure smooth, efficient service delivery.

Responsibilities

• Manage and respond to all FM enquiries via phone, email, and digital channels
• Handle and resolve customer complaints and feedback
• Liaise with internal teams to ensure service levels and KPIs are met
• Support process improvements to enhance customer satisfaction
• Monitor and report on service performance

Requirements

• Strong communication and organisational skills
• Experience in a fast-paced, customer-focused environment (B2B preferred)
• Ability to prioritise and meet deadlines under pressure
• Confident problem solver with a proactive mindset

Desirable

• Background in facilities management or with large corporate/FM clients
• Account management experience

How to apply

If you are interested please apply or contact Neve Brinkworth (email address removed)

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