Facilities Management Helpdesk Coordinator

IONIC Recruitment; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Manchester is seeking a Facilities Management Helpdesk Coordinator to join their Customer Services team. The role involves managing FM enquiries, resolving customer complaints, and ensuring service levels are met. Ideal candidates will have strong communication skills and experience in a fast-paced environment. This is a full-time position with hybrid working arrangements.

Qualifications

• Experience in a fast-paced, customer-focused environment preferred.
• Confident problem solver with proactive mindset.

Responsibilities

• Manage and respond to all FM enquiries.
• Handle and resolve customer complaints and feedback.
• Liaise with internal teams to meet service levels.
• Support process improvements for customer satisfaction.
• Monitor and report on service performance.

Skills

Strong communication skills

Organisational skills

Problem solving

Ability to prioritise

Job description

Facilities Management Helpdesk Coordinator

Contract: Full-time, hybrid working

We’re looking for a Facilities Management Helpdesk Coordinator to join our Customer Services team. You’ll be the key point of contact for all FM enquiries, supporting our customers and operations teams to ensure smooth, efficient service delivery.

The Role

• Manage and respond to all FM enquiries via phone, email, and digital channels
• Handle and resolve customer complaints and feedback
• Liaise with internal teams to ensure service levels and KPIs are met
• Support process improvements to enhance customer satisfaction
• Monitor and report on service performance

Requirements

• Strong communication and organisational skills
• Experience in a fast-paced, customer-focused environment (B2B preferred)
• Ability to prioritise and meet deadlines under pressure
• Confident problem solver with a proactive mindset

Desirable

• Background in facilities management or with large corporate/FM clients
• Account management experience

How to apply

If you are interested please apply or contact Neve Brinkworth (email address removed).

By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)