Facilities Management (FM) Contract Manager

M&G; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Facilities Management Senior Manager to lead operations and supplier relationships. This role is pivotal in ensuring that workplaces are safe, productive, and compliant, while also driving innovation and efficiency through effective contract management. You will collaborate with senior leadership to enhance operational performance and contribute to the strategic planning of workplace solutions. With a focus on crisis management and data analysis, you will play a key role in maintaining high standards of service delivery. This is an exciting opportunity for a dynamic professional to make a significant impact in a forward-thinking organization.

Qualifications

• Significant experience in facilities management for large organizations.
• Strong data analysis skills for reporting and decision-making.

Responsibilities

• Manage third-party FM suppliers and contracts effectively.
• Conduct audits and ensure compliance with regulations.

Skills

Crisis Management

Data Analysis

Facilities Management

Contract Management

Risk Management

Education

Degree in Engineering

Professional Qualification in FM

Tools

CAFM Systems

Data Dashboards

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviors of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We consider flexible working arrangements for any of our roles and offer workplace accommodations to support your effectiveness in your role.

Context for the role

• Workplace Solutions (WPS) ensures great workplaces for the business, colleagues, clients, and customers. We ensure M&G plc has the right property in the right location at the right time, demonstrating cost transparency, value for money, and providing the best user experience, all aligned with our risk management approach.
• The Operations team in WPS manages the day-to-day operations, safety, and security of M&G’s property portfolio and incident management.
• This role supports the Operations team in managing supplier relationships and contracts with third-party FM suppliers, providing professional reports and dashboards based on data analysis.
• Responsibilities include maintaining safe, sustainable workplaces, managing third-party FM contracts, presenting supplier performance to SLT, planning estate future readiness, supporting project delivery, and managing audits.

Key functions

• Support the Senior Leadership Team in managing and leading WPS.
• Oversee management, auditing, planning, financial, operational, and risk aspects related to:
• Critical electrical, mechanical, plumbing assets, and civil engineering assets
• Infrastructure supporting health, safety, and security policies
• FM services including mail, security, building fabric, M&E, cleaning, landlord, and tenant management
• FM project expertise and operational readiness
• Review project O&M’s with engineering teams
• Manage third-party suppliers involved in estate management.
• Coordinate incident and crisis response plans with the global health, safety, and security manager.
• Develop and govern property standards and ensure compliance with external regulations.

Key tasks and responsibilities

• Manage FM contracts, including audits, KPI delivery, compliance, and performance reporting.
• Lead risk assessments and advise on control measures to reduce risks.
• Support sustainability initiatives and ensure equipment calibration and testing.
• Manage supplier relationships, including SRM program participation and performance tracking.
• Oversee data analysis and reporting for continuous improvement.
• Lead and manage property-related projects up to £50k.
• Drive technological innovations and automation in facilities management.
• Maintain confidentiality, demonstrate strong stakeholder influence, and deliver results with high standards.
• Ensure compliance with risk management and safety standards.

Person specification

• Experience in managing multi-disciplinary FM contracts within a large international organization.
• Degree or professional qualification in a relevant field (engineering, science, FM).
• Professional memberships (IWFM, RICS, CIBSE, IET, etc.) preferred.
• Strong data analysis, reporting, and risk management skills.
• Knowledge of construction and CDM regulations is desirable.

Work Level: Manager / Expert

Close Date: 16th May 2025

Recruiter: Matt Campbell

M&G values diversity and inclusion, encouraging applications from all backgrounds, including those with disabilities or long-term health conditions. We are a Disability Confident Leader and support applicants requiring alternative application methods. Contact us at: [e-mail]