Facilities Helpdesk Specialist — Multi-Site Office Support

Dexters Estate Agent Group; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading estate agency in Greater London is seeking a Facilities Helpdesk team member to maintain office standards. The role involves responding to maintenance requests, managing workloads, and ensuring compliance with safety regulations. Ideal candidates will have experience in facilities management, excellent organizational skills, and a customer-focused approach. The position offers a salary range of £26,000 - £28,000 based on experience.

Qualifications

• Experience in a fast-paced Facilities team, preferably multi-site.
• Logical thinking with creative problem-solving skills.
• Flexible with ability to manage multiple tasks.
• Ability to prioritize work under pressure.
• Enthusiastic and customer-oriented approach.

Responsibilities

• Manage first line Facilities Helpdesk response.
• Oversee Facilities Maintenance Team workload.
• Respond quickly to requests and incidents.
• Assist with maintenance and repairs in offices.
• Ensure compliance with Health and Safety legislation.
• Support office moves and new acquisitions.
• Deliver a 5 Star customer experience.

Skills

Excellent customer service

Telephone manner

Organisational skills

Planning and time management

Communication skills

Detail-oriented

Tools

Helpdesk management software

Job description

A leading estate agency in Greater London is seeking a Facilities Helpdesk team member to maintain office standards. The role involves responding to maintenance requests, managing workloads, and ensuring compliance with safety regulations. Ideal candidates will have experience in facilities management, excellent organizational skills, and a customer-focused approach. The position offers a salary range of £26,000 - £28,000 based on experience.