Facilities Helpdesk Manager

NHS; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare facility in Torquay is seeking a Facilities Helpdesk Manager to ensure efficient management of the facilities operations helpdesk. The ideal candidate will have experience in NHS facilities services and management qualifications, overseeing staffing and service requests to maintain a safe environment for patients and staff. This role offers stability and growth in a collaborative setting.

Responsibilities

• Manage the day-to-day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests, including deep cleans.
• Ensure all requests are handled promptly and effectively.
• Provide leadership and guidance to facilities staff.
• Maintain accurate records of service requests and outcomes.
• Work closely with other hospital departments on facilities issues.
• Provide 24/7 service cover on a rota basis.

Skills

NHS cleaning & helpdesk Supervisor or manager experience

Management qualification up to NVQ level 3

GCSE Maths and English c grade or functional skills level 2

Full UK driving licence

Experience in NHS facilities services

Job description

Facilities Helpdesk Manager

The closing date is 09 December 2025

Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team.

You will be part of a team of 6 managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk. Responsible for prioritising and coordinating essential facilities services such as deep cleans, portering, linen room and other operational requests to ensure a safe and efficient environment for patients, staff, and visitors.

You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high-quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance.

You’ll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security.

Main duties of the job

• Manage the day-to-day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests, including deep cleans, portering, and other facilities-related tasks.
• Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures.
• Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery.
• Maintain accurate records of service requests and outcomes.
• Ensure that all tasks are assigned, monitored, and completed within the required timeframe.
• Work closely with other hospital departments to address any urgent or ongoing facilities issues.
• Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times.

About us

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You’ll benefit from the collaborative and supportive environment.

Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community.

Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population.

By joining this team, you’ll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.

Person Specification

Experience

• NHS cleaning & helpdesk Supervisor or manager experience
• Nationally recognised management qualification up to NVQ level 3 or relevant experience
• GCSE Maths and English c grade or functional skills level 2
• Full UK driving licence
• Experience working in NHS facilities services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust