Facilities Helpdesk Lead - Service Delivery & Client Success

Emcor UK; Limpenhoe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company is looking for an individual to serve as the point of contact for contract support. Responsibilities include managing customer interactions, ensuring compliance with life-safe systems, and providing administrative support. The ideal candidate will have experience in customer service and facilities management, along with strong communication and organizational skills. This role provides an opportunity to contribute to a diverse and inclusive workplace, with various benefits and opportunities for further development.

Benefits

25 days holidays + bank holidays

Holiday Buy Scheme

Industry-leading maternity & paternity policies

Refer a Friend scheme

GEMS internal recognition scheme

Extensive learning & development opportunities

Access to flex benefits

Bike to work scheme

Paid volunteering and charity days

Medicash health cash plan

Employee Assistance Programme

Qualifications

• Experience in providing facilities or maintenance services in a busy organization.
• Experience working with contractors and suppliers.
• Proven excellent customer care in a large organization.

Responsibilities

• Provide first line contact for customers and manage client platform.
• Ensure compliance with life-safe systems and statutory inspections.
• Process and manage jobs on the in-house finance system.

Skills

Customer care

Organizational proficiency

Attention to detail

Microsoft Office proficiency

Communication skills

Problem-solving

Education

5 pass grades at GCSE or equivalent

Tools

Word

Excel

PowerPoint

Job description

A facilities management company is looking for an individual to serve as the point of contact for contract support. Responsibilities include managing customer interactions, ensuring compliance with life-safe systems, and providing administrative support. The ideal candidate will have experience in customer service and facilities management, along with strong communication and organizational skills. This role provides an opportunity to contribute to a diverse and inclusive workplace, with various benefits and opportunities for further development.