Facilities Helpdesk Lead - Drive Service Excellence

Apleona HSG Facility Management; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management service provider in Manchester is seeking a Facilities Helpdesk Lead to oversee the operations of the Helpdesk. The role involves leading a team, managing incoming queries, and ensuring service delivery meets compliance and standards. Candidates should have strong leadership and communication skills, experience with CAFM systems, and the ability to manage competing priorities in a dynamic environment. This position offers a salary of £30,000 per annum and benefits such as annual leave and employee discounts.

Benefits

25 days annual leave plus bank holidays

Employee discounts via Perkbox

Cycle to work scheme

Access to a virtual GP

Access to a health & wellbeing app

Training opportunities provided

Qualifications

• Experience in a high-demanding industry.
• Proactive, reliable, and adaptable.
• Professional and customer-focused.

Responsibilities

• Lead and support the Helpdesk team, ensuring efficient operations.
• Allocate and arrange call outs.
• Serve as first point of escalation for service requests.

Skills

Good verbal and written communication

Strong leadership skills

Problem-solving abilities

Experience in Microsoft applications

Ability to manage competing priorities

Experience with CAFM systems

Tools

CAFM systems (Vantify, Navision)

Job description

A facilities management service provider in Manchester is seeking a Facilities Helpdesk Lead to oversee the operations of the Helpdesk. The role involves leading a team, managing incoming queries, and ensuring service delivery meets compliance and standards. Candidates should have strong leadership and communication skills, experience with CAFM systems, and the ability to manage competing priorities in a dynamic environment. This position offers a salary of £30,000 per annum and benefits such as annual leave and employee discounts.