Facilities Helpdesk Coordinator - Scheduling & Support

Randstad Construction and Property; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency based in Newcastle is seeking an experienced Helpdesk Administrator for a full-time and permanent position. The role includes providing professional facilities management support, handling inbound and outbound calls, and managing workloads. Candidates should have previous helpdesk and administrative experience, alongside excellent communication and organizational skills.

Benefits

Competitive salary

Company Pension Scheme

Training and development opportunities

Qualifications

• Previous Helpdesk Experience is desired.
• Previous Administrative experience.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Excellent organisational and time management skills.
• Experience with computer systems including Microsoft packages.

Responsibilities

• Providing professional and consistent facilities management support.
• Answering inbound and making outbound calls.
• Scheduling and planning of PPM and reactive workloads.
• Manage reactive callouts for customers.
• Logging reactive jobs and incidents.

Skills

Communication skills

Organisational skills

Attention to detail

Experience with Microsoft packages

Job description

A leading recruitment agency based in Newcastle is seeking an experienced Helpdesk Administrator for a full-time and permanent position. The role includes providing professional facilities management support, handling inbound and outbound calls, and managing workloads. Candidates should have previous helpdesk and administrative experience, alongside excellent communication and organizational skills.