Facilities Helpdesk Coordinator - Fixed Term Contract

National Care Group; Welton; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading social care provider in the UK is seeking a Facilities Helpdesk Coordinator to manage compliance processes and contractor scheduling. The role requires strong administrative skills, customer service focus, and proficiency in Microsoft Office. The ideal candidate should have experience in facilities management and hold a Full UK Driving Licence. This job is hybrid, offering the opportunity to develop within a supportive and inclusive environment.

Benefits

Paid training and qualifications

Wellbeing support

High street discounts

Qualifications

• Proven experience in a customer service-focused role.
• Excellent organisational and scheduling skills.
• Strong administrative skills with multiple priorities management.
• Exceptional written and verbal communication abilities.

Responsibilities

• Supervise and maintain the Estates compliance calendar.
• Schedule contractors for compliance-related inspections.
• Chase contractors for compliance documentation and invoices.
• Generate compliance and performance reports.

Skills

Customer service focus

Health and safety knowledge

Organisational skills

Microsoft Office proficiency

Interpersonal communication

Time management

Education

Full UK Driving Licence

Tools

CAFM systems

Microsoft Excel

Job description

Job Description — Facilities Helpdesk Coordinator
Location: Daventry (Hybrid)
Salary: Up to £23,809.50 per annum based on experience
Contract Type: Fixed Term Contract (maternity leave cover until February 2026)

About National Care Group

National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within. You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• We promote an environment of wellbeing with support to stay healthy and happy.
• Access to a Refer a Friend scheme, the Wagestream app for financial control, hundreds of high street discounts and a Blue Light Card.

Role Overview

The Facilities helpdesk coordinator will play a key role in supporting the Estates and Procurement function, ensuring the effective planning, administration, and supervision of statutory compliance inspections and remedial works across our residential portfolio. Working primarily through our bespoke CAFM (Computer Aided Facilities Management) system and standard Microsoft Office software, the role is both administrative and operational in nature.

What You’ll Do

• Supervise and maintain the Estates compliance calendar across the group.
• Schedule and book contractors to carry out compliance-related inspections and services.
• Source and onboard new contractors as required.
• Chase contractors for necessary compliance documentation, job completion forms, and invoices.
• Maintain and update the compliance database using the CAFM system.
• Arrange and coordinate remedial works related to compliance findings.
• Liaise with services to provide updates, schedule contractor visits, and gather customer satisfaction feedback.
• Generate and deliver system‑based compliance and performance reports.
• Administer Planned Preventative Maintenance (PPM) activities.
• Act as the main point of contact for sites and service users through the Estates helpdesk.
• Manage the administration of quoted works.
• Undertake occasional site visits and attend other NCG office locations as required.
• Perform any other reasonable duties as assigned by the Head of Estates.

Ideal Candidate

• Proven experience in a customer service‑focused role, ideally with exposure to contractors or facilities management.
• Health and safety knowledge or experience (preferred).
• Excellent organisational and scheduling skills with high attention to detail.
• Strong administrative skills and experience in managing multiple priorities.
• Proficient in Microsoft Office applications (Excel, Word, Outlook); familiarity with non‑Windows‑based software is a plus.
• Exceptional written and verbal communication abilities.
• Competent in generating reports and maintaining accurate documentation.
• Comfortable working with CAFM or compliance tracking systems.
• Strong time management skills with the ability to meet deadlines under pressure.
• Professional telephone manner and confident interpersonal communication.
• Ability to understand and follow instructions and organisational policies.
• Full UK Driving Licence (essential for site visits).
• Positive team player with a strong work ethic and a collaborative mindset.
• Treats all individuals fairly, respectfully, and in line with organisational values.
• If you don’t meet every single requirement, we invite you to apply anyway.

Apply Today

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. If you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. Your values and attitude are just as important as your experience.