Facilities Coordinator

Sodexo; United Kingdom; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Coordinator in London to ensure high standards of building services. The role involves customer service, maintenance of facilities, and acting as a point of contact for visitors and staff. Candidates should have experience in customer service and strong communication skills. Competitive salary up to £35,000 plus a performance-based bonus is offered.

Benefits

Unlimited access to an online wellbeing support platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Career growth opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Experience in a facilities, front-of-house, or customer service-focused environment.
• Strong communication and interpersonal skills.
• Proactive and solutions-focused, with a sense of ownership and responsibility.
• Familiarity with basic health & safety and building management protocols is desirable.

Responsibilities

• Ensure the assigned floor area is maintained to a high standard at all times.
• Provide a professional, friendly, and effective reception service.
• Deliver exceptional customer service to all building users.
• Take ownership of issues, resolving them promptly.
• Enforce site rules and standards, particularly around health & safety.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Proactive attitude

Job description

Job Title: Facilities Coordinator

Location: London (On-site)

Salary: Up to £35,000 + up to 10% bonus

Employment Type: Full-time, Permanent

About the Role

We are seeking a proactive, service-driven Facilities Coordinator to join our team in London. This role is key to ensuring our workplace is welcoming, safe, and operating at the highest standards for all building users.

As the first point of contact for many visitors and staff, you’ll be the face of excellent service, responsible for the faultless upkeep of your allocated floor area and maintaining a positive environment that reflects our values.

Key Responsibilities

1. Ensure the assigned floor area is maintained to a high standard at all times.
2. Provide a professional, friendly, and effective reception service, ensuring appropriate security awareness.
3. Deliver exceptional customer service to all building users and visitors.
4. Take ownership of issues, resolving or escalating them promptly and effectively.
5. Enforce site rules and standards, particularly around housekeeping, security, and health & safety.
6. Act as a key liaison for facilities-related issues, ensuring a clean, pleasant, and safe environment.

What We’re Looking For

• Experience in a facilities, front-of-house, or customer service-focused environment.
• Strong communication and interpersonal skills.
• Proactive and solutions-focused, with a sense of ownership and responsibility.
• Familiarity with basic health & safety and building management protocols is desirable.
• A professional, polished approach and a can-do attitude.

What We Offer

• Competitive salary up to £35,000
• Performance-based bonus of up to 10%
• A supportive, team-oriented workplace
• Opportunity to make a visible impact every day
• Career development and training opportunities

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong to a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We also offer a range of perks, rewards, and benefits for our colleagues and their families, including:

• Unlimited access to an online wellbeing support platform
• Extensive Employee Assistance Programme for legal, financial, and personal support
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme for deals across popular retailers
• Save for your future with the Pension Plan
• Opportunities for career growth and development
• Bike to Work Scheme
• Enhanced benefits and leave policies