Key Responsibilities
Operational & Facilities Management
- Support day-to-day building operations, including planned and reactive maintenance, cleaning, and security.
- Coordinate contractors and suppliers to ensure high-quality service delivery and compliance with SLAs.
- Carry out regular site inspections and maintain accurate building records, including asset registers, PPM schedules, and compliance documentation.
- Assist in managing CAFM systems and supporting sustainability initiatives across the portfolio.
Health, Safety & Compliance
- Maintain and update health and safety records and compliance documentation.
- Support risk assessments, permits to work, and other statutory processes.
- Promote a culture of safety, well-being, and operational excellence across all managed sites.
Occupier Engagement
- Act as the first point of contact for occupiers on facilities queries and maintenance issues.
- Support effective building communication, events, and engagement initiatives.
- Help ensure occupier satisfaction through prompt, proactive, and solution-focused service.
Administration & Reporting
- Assist with service charge budgets, procurement, and contractor performance monitoring.
- Support reporting processes for clients and internal stakeholders.
- Provide project administration support for refurbishment and improvement works.
About You
Experience & Skills
- 2-3 years' experience in property or facilities management (ideally within commercial, office, or multi-let environments).
- Solid understanding of building systems, maintenance coordination, and contractor management.
- Familiarity with CAFM or property management software.
- Excellent organisational, communication, and problem-solving skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).