Facilities Assistant VA2547

Anabas; Swindon; On-site; GBP 31,000; Full time

Job summary

A dynamic facilities management company in Swindon is seeking a Facilities Assistant (Floor Captain) to join their team. This client-focused role requires strong customer service and operational awareness to ensure a first-class workplace experience. Responsibilities include managing service delivery, conducting audits, and supporting compliance with Health and Safety standards. The role also offers a salary of £31,000, competitive benefits including 33 days holiday, and opportunities for career growth. Apply to be part of a supportive, professional team!

Benefits

33 days holiday per year

Employee Assistance Programme

Training and development opportunities

Life Insurance (1 x annual salary)

Recognition and reward scheme

Qualifications

• Proven experience in client-facing facilities or hospitality environment.
• Exceptional customer service skills.
• Strong operational awareness with attention to detail.

Responsibilities

• Assist the National Facilities Manager in day-to-day management.
• Conduct regular site visits and audits.
• Manage third-party subcontractors and oversee service delivery.

Skills

Customer service and interpersonal skills

Operational awareness

Health and Safety awareness

Motivating and supporting staff

Flexible and adaptable approach

Job description

At Anabas, we’re a dynamic National Facilities Management company dedicated to delivering outstanding workplace experiences for corporate office occupiers. We pride ourselves on creating welcoming, safe, and seamless environments for both staff and visitors, with service excellence at the heart of everything we do.

Opportunity

We’re currently seeking an experienced and enthusiastic Facilities Assistant (Floor Captain) to join our growing team. This is a highly client-focused, operationally hands‑on role where you’ll play a key part in creating a first‑class workplace experience. You’ll act as a visible point of contact for our client’s teams, taking ownership of floor operations and ensuring service delivery meets and exceeds expectations.

Position: Facilities Assistant

Location: Swindon (Travel Required – M4 corridor / Midlands)

Salary: £31,000 per annum

Hours: Full‑time — 40 hours per week (08:00 to 17:00)

Key Responsibilities

• Assist the National Facilities Manager in the day‑to‑day management of soft and hard services across the assigned portfolio.
• Support the implementation of Anabas and client Health, Safety, and Environmental policies through audits, activity oversight, and accurate record‑keeping.
• Conduct regular site visits and audits in line with agreed service frequencies and contractual obligations.
• Assist in supervising directly employed staff, including involvement in appraisals, one‑to‑one reviews, and identifying training needs to support team development.
• Manage third‑party subcontractors, including obtaining quotes, supervising on‑site delivery, and issuing permits where appropriately trained and authorised. Collaborate with the Contract.
• Support Team to ensure all faults, issues, and concerns are resolved promptly and effectively, using systems such as QFM, WAP and SharePoint (training provided).
• Monitor and support compliance with service level agreements (SLAs) for all planned and reactive maintenance tasks.
• Assist in tracking and reporting statutory compliance requirements in coordination with the hard services team.
• Promote consistency across all sites in documentation, reporting, record‑keeping, and service delivery, for both in‑house and subcontracted services.
• Support financial processes including quoting, purchase order receipting, and invoice management.
• Represent the FM team in client meetings where required, supporting communication and issue resolution.
• Carry out a range of basic planned and reactive tasks such as minor fabric repairs, basic visual electrical checks (no live working), water hygiene monitoring, and small moves or setups, in line with training, competence, and risk assessments.
• Complete any other reasonable tasks to support contract delivery and meet client expectations.

About You

• Proven experience in a client‑facing facilities or hospitality environment
• Exceptional customer service and interpersonal skills
• Strong operational awareness with attention to detail
• Able to motivate and support staff, leading by example
• Flexible and adaptable approach to tasks and working hours
• Health and Safety awareness desirable (training provided)

What’s In It For You

• Salary of £31,000 per annum
• 33 days holiday per year which includes bank holidays
• Employee Assistance Programme for wellbeing support
• Recognition and reward scheme
• Cycle to Work scheme
• Life Insurance (1 x annual salary)
• Recommend a friend scheme
• Regular company events
• Training and development opportunities to support your career growth

Interested?

If you’re passionate about providing excellent service and want to be part of a supportive, professional team, we’d love to hear from you. Apply today and take the next step in your facilities management career with Anabas.

Closing date for applications: 01/12/2025