Facilities Assistant

Sewell Wallis Ltd; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global firm in Sheffield is seeking an experienced Facilities Assistant. The role involves supporting various administrative and maintenance tasks, ensuring high-quality service for clients and visitors. Ideal candidates will have strong communication and problem-solving skills, along with the ability to work independently. Benefits include a competitive salary, bonus scheme, up to 28 days of holiday, and private medical insurance.

Benefits

Competitive basic salary

Generous bonus scheme

Private medical insurance

Up to 25 days holiday

Qualifications

• Enthusiastic with a practical aptitude and a desire to solve problems.
• Ability to plan, prioritize, and maintain strong attention to detail.
• Flexibility to support outside usual hours if required.

Responsibilities

• Provide high-quality service for clients and visitors.
• Monitor the Facilities Helpdesk inbox and respond to queries.
• Liaise with contractors and monitor maintenance tasks.
• Adhere to security procedures and manage access for visitors.
• Conduct daily AV checks in meeting rooms.

Skills

Good communication skills

Problem-solving skills

Customer Service oriented

Ability to work on own initiative

Excellent verbal and written communication skills

Job description

Overview

Sewell Wallis is recruiting for a global firm in the heart of Sheffield, South Yorkshire, who are looking for an experienced Facilities Assistant. This business operates in 40+ countries and has well over 50 offices worldwide.

Due to expansion, they are looking for an experienced Facilities Assistant who will support the firm's operations by handling a range of duties related to admin and office maintenance. The ideal candidate will have previous experience as a Facilities Assistant who has previous maintenance experience.

Responsibilities

• Contribute to the provision of a high-quality service and environment for both clients and visitors
• Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised
• Build awareness of service delivery targets via SLA and KPI's
• Liaise with contractors carrying out works, understand the task and monitor progress
• A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing
• Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider
• Become familiar with the emergency evacuation procedure and contribute to annual drills
• Keep updated on HSE legislation and policies
• Work with the Client Services team on meeting room setups, understanding capacity and styles available
• Carry out daily AV checks in meeting rooms
• Greet internal and external visitors as required
• Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures

Qualifications / Skills

• Good communication skills
• Good practical aptitude, matched with enthusiasm and a desire to solve problems
• Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions
• A team player
• Customer Service oriented with a 'can-do' attitude
• A basic understanding of all Microsoft applications is desirable
• Ability to work on own initiative with a proactive attitude while maintaining standards under pressure
• Well organised, able to plan and prioritise work, with strong attention to detail
• The ability to listen, question and interpret information to understand requirements
• Problem-solving skills and the ability to suggest and deliver creative/innovative solutions
• Excellent verbal and written communication skillsAble to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required
• Flexibility to support outside usual hours if required

Benefits

• Competitive basic salary (reviewed annually)
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave

Apply

Apply below, or for more information, contact Lewis Walker.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.