Facilities Assistant

Hampshire County Council; Fareham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local government authority in Fareham is looking for a Facilities Assistant to ensure excellent customer service for staff and visitors. Responsibilities include being the first point of contact, conducting Health and Safety checks, and assisting with inquiries. The ideal candidate will have strong interpersonal skills and adaptability. This is a full-time position with a salary ranging from £24,796 to £25,128 annually, and offers a flexible, motivating work environment.

Benefits

Holiday entitlement

Pension scheme

Flexi-time scheme

Interest-free travel loans

Qualifications

• Polite and friendly individual with the ability to work in a team.
• Comfortable with flexible work schedules to cover peak periods.
• Ability to meet moving/handling requirements.

Responsibilities

• First point of contact for visitors, arranging their arrival.
• Assist with inquiries from staff, visitors, and contractors.
• Conduct Health and Safety checks in the building.
• Sort post and deliveries.
• Complete statutory checks in buildings.
• Respond to telephone calls professionally.

Skills

Interpersonal skills

Flexible and adaptable work style

Good IT skills

Customer service orientation

Job description

Facilities Assistant

Job Reference: HCC622844
Salary Range: £24,796 - £25,128 per annum
Work Location: Parkway, Fareham (Position will relocate to Havant Plaza in March 2026)
Hours per week: 37
Contract Type: Permanent
Closing Date: 10 December 2025
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received

An exciting opportunity has arisen for a highly motivated person to join our Facilities Management Team at Hampshire County Council.

The Role:

A career in Facilities Management is a career unlike any other. Our teams deliver a suite of services to thousands of staff across the Hampshire County Council Network. Supported by colleagues with varied skills and expertise, you’ll have plenty of opportunities to grow and develop in a diverse range of areas.

Team work is an essential part of the role, enabling the team to be robust in providing an excellent standard of customer service.

The role is based in the Havant Area with a requirement to provide cover on occasion at our other sites at Fareham and Alton with reception cover or completion of Health and Safety Checks.

What you’ll do:

• Be the first point of contact for those arriving, arranging for visitors to be collected, or directed to meeting rooms
• Assist with enquires from staff, visitors and contractors
• Carry out Health and Safety checks in the building
• Sort post and deliveries
• Assist in completing statutory checks in our buildings and accurately recording that information
• Respond to telephone calls in a professional manner

What we’re looking for:

We are looking for a polite, friendly and flexible individual to join our established Facilities Management team, who have the responsibility for welcoming both staff and members of the public. Being part of a professional team, you will deliver excellent customer service to staff and visitors.

In your role you will demonstrate good interpersonal skills, be flexible and adaptable in work style and supportive to your colleagues and peers- have tact. You will be able to support and communicate in various scenarios, tailoring your approach accordingly, whilst demonstrating good IT skills. The role can be demanding in peak periods, with flexible working necessary to support other Facilities Management Teams as and when required.

Due to the duties involved in this role you will need to be able to fulfil the moving/handling requirements as detailed in the candidate pack. The working week is 37 hours, 08.30- 17.00 Monday to Thursday, and 08.30- 16.30 on Friday.

Training will be provided to assist you in this role including First Aid and Manual Handling.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.