Facilities Assistant

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading workplace and facility management company as a Workplace Facilities Assistant. You will ensure smooth daily operations, support compliance, and deliver excellent customer service. This role offers the opportunity to contribute to a positive workplace experience and be part of a team dedicated to service excellence.

Qualifications

• Experience in administrative or coordination roles, ideally within facilities.
• Knowledge of health and safety regulations preferred.

Responsibilities

• Support the Senior Workplace Facilities Manager.
• Manage workplace data and reports for compliance.
• Coordinate cleaning, catering, and maintenance services.

Skills

Organizational Skills

Multitasking

Customer Service

Education

Experience in Administrative Roles

Tools

Microsoft Office

Workplace Management Systems

Job description

The Workplace Facilities Assistant plays a key role in ensuring the smooth daily operation of our client offices, supporting both employees and visitors in a professional and welcoming environment.

This role focuses on delivering high-quality workplace facilities services to maintain a productive, safe, and efficient office space.

Job Description

Working closely with the wider ISS and client teams, you’ll support back-office functions, uphold compliance through established procedures, and contribute to a positive workplace experience.

You will be responsible for providing excellent customer service, technical and operational support, and ensuring all FM processes are followed to high standards.

This is a great opportunity to be part of a team committed to service excellence and collaboration.

Key Responsibilities

1. Support the Senior Workplace Facilities Manager with coordination and documentation.
2. Manage workplace data, reports, and systems to ensure accuracy and compliance.
3. Coordinate services such as cleaning, catering, and maintenance for smooth operations.
4. Act as the main contact for workplace queries and liaise with suppliers.
5. Maintain health, safety, and ESG compliance records and initiatives.
6. Monitor budgets, process invoices, and assist with financial tracking.
7. Identify and support process improvements and new workplace initiatives.

Professional and Personal Competencies/Qualifications

• Experience in administrative or coordination roles, ideally within facilities or workplace settings.
• Proficiency in Microsoft Office and workplace management systems.
• Highly organized with strong multitasking and prioritization skills.
• Knowledge of health and safety regulations and reporting processes (preferred).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience by working side by side with our customers daily.

Through intelligent solutions, high standards, and caring people, we help our customers achieve their purpose—whether in hospitals, businesses, or airports. ISS is committed to responsible business practices. Our passion is people.

We offer a challenging and exciting career in an organization that values development, growth, and making a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our commitment to diversity and inclusion fosters a more creative, productive, and happy workplace.