Facilities Assistant

Hampshire County Council; Andover; On-site; GBP 24,000 - 26,000; Part time

Job summary

A local authority in Hampshire seeks a Facilities Assistant in Andover. The ideal candidate will manage visitor inquiries, conduct Health and Safety checks, and provide excellent customer service. Candidates should demonstrate strong communication skills and a commitment to teamwork. This position offers a competitive salary with a commitment to work-life balance and professional development opportunities.

Benefits

Competitive salary

Flexible working arrangements

Internal development programmes

Qualifications

• Experience in a similar role within facilities management.
• Ability to work efficiently as part of a team.
• Excellent communication skills for diverse interactions.

Responsibilities

• Act as the first point of contact for visitors.
• Assist with staff and visitor inquiries.
• Conduct Health and Safety checks in the building.
• Manage post and deliveries.
• Accurately record statutory checks information.
• Respond professionally to telephone calls.

Skills

Patience

Empathy

Compassion

Team collaboration

Strong communication

Sound IT skills

Job description

Facilities Assistant

Job Reference: HCC622854
Salary Range: £24,796 - £25,128 per annum
Work Location: Beechurst, Andover
Hours per week: 20
Contract Type: Temporary until 31 August 2027
Closing Date: 7December 2025

The Role:

A career in Facilities Management is a career unlike any other. Our teams deliver a suite of services to thousands of staff in our estate across Hampshire County Council. Supported by friendly colleagues with varied skills and expertise, you will have plenty of opportunities to grow and develop in a diverse range of areas – all with the opportunity to work within some of Hampshire’s most interesting buildings!

The Facilities Management (FM) team provides support to over 100 buildings, ranging from fully FM managed buildings to drop-in sites throughout the County of Hampshire.

Confident and dependable, you will have some experience in a similar role. You will be able to work efficiently as part of a team and demonstrate real commitment to customer service. Your excellent communication skills will enable you to deal with a wide range of situations in a positive and professional manner.

The role is based in Andover with a requirement to provide cover on occasion at other sites in Basingstoke with reception cover or completion of Health and Safety Checks.

What you’ll do:

• Be the first point of contact for those arriving, arranging for visitors to be collected, or directed to meeting rooms
• Assist with enquires from staff, visitors and contractors
• Carry out Health and Safety checks in the building
• Sort post and deliveries
• Assist in completing statutory checks in our buildings and accurately recording that information
• Respond to telephone calls in a professional manner

What we’re looking for:

• Demonstrates core values of patience, empathy, and compassion
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues
• Sound IT skills and able to accurately record information

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.