Facilities Administrator

Transunion; Alderley Edge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading credit reference agency in Alderley Edge seeks a Facilities Administrator to join its growing team. The role involves greeting visitors, coordinating meeting room bookings, and ensuring a high standard of customer service. Ideal candidates will possess strong communication skills and attention to detail. The position is full-time and on-site, offering a robust benefits package including annual leave and health care options.

Benefits

26 days’ annual leave + bank holidays

Global paid wellness days off

Contributory pension scheme

Private health care

Responsibilities

• Greet all visitors and guests, ensure they are admitted in line with TU policies.
• Coordinate meeting room bookings and additional requirements.
• Manage stock of stationery and place orders as required.
• Produce reports and statistics for stakeholders upon request.
• Maintain high levels of customer service, escalating any complaints.

Skills

High attention to detail

Strong communication skills

Proven client-facing experience

Ability to handle reports and documentation

Job description

What We’ll Bring

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You’ll Bring

We’re looking for a Facilities Administrator to join our growing Facilities team.

Day to Day You’ll Be

• Greet all visitors and guests, ensure they are admitted in line with TU policies and procedures
• To be a ‘go to’ contact for all associates and visitors
• Build positive working relationships at all levels and be always visible & available
• To have a full working knowledge of the office, including all services and evacuation procedures
• Coordinate meeting room bookings and any additional requirements such as hospitality.
• Ensure meeting rooms and clients spaces are always clean and tidy
• Handle any requests/ queries relating to TU Concierge, iOffice, Travel, Space On Demand etc and escalating as required
• Manage stock of stationery and place orders as required
• Complete any other administrative tasks/ reports relating to Facilities (new starters and leaver activities, occupancy reports, health and safety related reports and administration)
• Support Business Continuity plan Ensure paper and electronic documentation is stored correctly and in line with legislative requirements (where applicable)
• Produce reports and statistics for stakeholders upon request
• Prioritise tasks to ensure that service levels and customer expectations are met
• Maintain high levels of customer service, escalating any complaints or concerns
• Contribute to the continuous improvement of the services provided by the department
• Assist team with project support as required Work within established procedures with a moderate degree of supervision
• Additional related tasks as needed to support the business
• Travel to Leeds and London offices as required

Essential Skills & Experience

• High attention to detail
• Strong communication skills
• Proven client‑facing experience
• Ability to handle reports and documentation in line with compliance standards

Impact You’ll Make

At TransUnion you will be joining a friendly, forward‑thinking global business.

What’s In It For You

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a Place to Grow

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, let’s confront it so we can continue to grow and thrive together.

Flexibility at TU

We recognise that our people need the freedom to balance their day‑to‑day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional Support

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [e-mail].

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.

#LI-Onsite

Find out more about Life At TU UK: https://twitter.com/TransUnionUK https://www.linkedin.com/company/transunion/life/

This job is assigned as On‑Site Essential and requires in‑person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Specialist I, Facilities Planning