Facilities Admin & Switchboard Supervisor

NHS; Gateshead; On-site; GBP 28,000; Full time

Job summary

A healthcare organization is looking for a Supervisor for its Facilities Admin and Switchboard Team in Gateshead. The role involves overseeing daily operations, managing access control, and ensuring effective customer service for staff and visitors. Candidates must have essential qualifications like English and Maths GCSEs, along with experience in a customer-facing environment. This permanent, full-time position offers a competitive salary and diverse career development opportunities.

Qualifications

• Experience working in a fast-paced, customer-oriented reception environment.
• Excellent customer service skills in various communication forms.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Oversee the Facilities Admin and Switchboard Team's daily operations.
• Handle access control and ID badge arrangements for staff and contractors.
• Manage internal and external calls, ensuring prompt service.

Skills

Customer Service

Database Management

Interpersonal Skills

Team Work

Problem Solving

Education

English GCSE pass

Maths GCSE pass

Customer Service qualifications

ECDL or equivalent

NVQ Level 3 qualification

Job description

A healthcare organization is looking for a Supervisor for its Facilities Admin and Switchboard Team in Gateshead. The role involves overseeing daily operations, managing access control, and ensuring effective customer service for staff and visitors. Candidates must have essential qualifications like English and Maths GCSEs, along with experience in a customer-facing environment. This permanent, full-time position offers a competitive salary and diverse career development opportunities.