Facilities Admin & Switchboard Lead: Service & Safety

QE Facilities; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare facilities management organization in Gateshead is seeking a Supervisor for the Facilities Admin and Switchboard Team. The successful candidate will be responsible for overseeing daily operations, providing exceptional customer service, and managing administrative tasks involving access control and phone systems. Candidates should have experience in a fast-paced reception environment, preferably within the NHS, along with strong communication and organizational skills. This role offers a unique opportunity to contribute to the healthcare sector with a commitment to inclusivity.

Qualifications

• Experience working in a fast paced customer-oriented reception environment.
• Previous experience within the NHS.
• Experience of handling confidential and sensitive information.

Responsibilities

• Oversee and support Facilities Admin and Switchboard staff.
• Issue ID badges and maintain access control registers.
• Assist patients and visitors and handle internal/external calls.

Skills

Excellent customer service skills

Ability to work independently and use initiative

Experience with databases

Education

European Computer Driving Licence (ECDL)

NVQ Level 3 qualification or equivalent

NVQ Keyboard Skills

Job description

A healthcare facilities management organization in Gateshead is seeking a Supervisor for the Facilities Admin and Switchboard Team. The successful candidate will be responsible for overseeing daily operations, providing exceptional customer service, and managing administrative tasks involving access control and phone systems. Candidates should have experience in a fast-paced reception environment, preferably within the NHS, along with strong communication and organizational skills. This role offers a unique opportunity to contribute to the healthcare sector with a commitment to inclusivity.