Facilities Account Manager

Pareto FM; York and North Yorkshire; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Account Manager to manage accounts and ensure exceptional service delivery. The role requires at least 5 years of FM experience and expertise in people management and process implementation. You'll report to the Senior Account Manager and work on various operational challenges while maintaining high standards of service. This position comes with opportunities for growth and professional development.

Benefits

Private Health

4x life assurance

25 days + bank holidays

Qualifications

• 5+ years of relevant FM experience.
• Experience in Hard Services/Technical service delivery.
• Ability to manage own workload and adapt to changes.

Responsibilities

• Manage day-to-day operations effectively.
• Conduct weekly operational briefings with clients.
• Complete monthly management reports and strategic reviews.

Skills

People management

Process implementation

Technical service delivery

Communication

Planning and organizational skills

IT skills

Education

IOSH Managing Safely qualification or equivalent

IWFM qualification (level 5 or above)

Job description

Overview

Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations. This role involves working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator who can manage multiple stakeholders while maintaining the highest levels of service.

We need someone who is ambitious, self-driven, professional and the hardest worker in the room. This role will report into our Senior Account Management team and will involve taking on existing accounts.

Location, Contract and Benefits

Location: North Remote

Contract Type: Permanent

Hours: 40 hours per week

Reporting to: Senior Account Manager

Benefits:

• Private Health
• 4x life assurance
• 25 days + bank holidays

Key Responsibilities

• Ownership of day to day operations.
• Weekly operational briefings with client representatives to explain operational challenges and opportunities across the portfolio.
• Completion of monthly management reports covering all services across all sites, delivered within 10 days of the following month, including full PPM and H&S data. This extends to quarterly strategic reviews with senior stakeholders to drive contract strategy.
• Implementation of standard operating procedures for all base functions of service delivery, including designing, writing and delivery of SOPs and ensuring delivery against SOPs.
• Completion of all HR-related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.
• Manage sub-contractors to ensure compliance with specifications and value for money.
• Ownership of small and medium-sized projects for clients.

Additional Important Areas

Service Delivery

• Collate information and write up account overviews for monthly reports.
• Become proficient with key systems to support business queries.
• Client reporting.
• Sub-contractor management.
• Ownership of renewal process in your patch.
• Site visits.

H&S/Compliance

• Cross auditing.
• Ensure all accounts are delivered to the highest standards of H&S and compliance.
• Deliver internal auditing processes on patch.

Human Resources

• Ensure holidays are used appropriately.
• Take an active role in onboarding within your patch.
• Performance management, development and training.
• Development & Training.

Finance

• Monitor and approve overtime.
• Monthly billing – confirm any contract changes and monitor spend against budget.

Essential Criteria

• Suitable, recent and relevant FM experience (typically 5+ years).
• Hard Services/Technical services delivery experience.
• A minimum of IOSH Managing Safely qualified or equivalent.
• Strong knowledge of FM service delivery across all service lines.
• Excellent planning and organizational skills.
• Excellent verbal, written communication and presentation skills.
• Strong IT skills.
• Ability to manage own workload and work on own initiative.
• Ability to work in, and adapt to, a rapidly changing environment.
• Comfortable challenging poor standards or behavior and implementing change.
• Ability to work co-operatively with others to complete tasks and implement process improvements.
• Multi-contract FM management experience preferred.

Desired

• A IWFM qualification (or similar) level 5 or above.