F&B Team Leader - M&E Operations

Clermont Hotel Group; Greater London; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Pension

Healthcare

Career development

Staff discounts

Job summary

The Royal Horseguards in London is seeking an energetic Team Leader in Food & Beverage to guide a service–minded team and ensure guests receive warm, attentive care.

You will take orders, deliver meals and drinks, set up and clear down service areas, and contribute to a memorable guest experience, with progression opportunities and benefits such as Pension and Healthcare.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Commitment to high levels of service and progression.
• Ability to engage with guests and team members.
• Strong relationship-building skills.
• Approachable and precise in service.
• Desire to build a career in hospitality.
• Ability to work as part of a dynamic team.

Responsibilities

• Guide your team to provide a warm welcome and efficient service.
• Take orders, deliver food and drinks, and ensure service areas are set up and cleared.
• Support guests to create memorable experiences and encourage repeat visits.

Skills

Customer-facing

Team leadership

Hospitality

Guest relations

Communication

Professional demeanor

Job description

The Royal Horseguards

Contract: Full Time
Payment: Hourly
Salary: £14.40 per hour

The Royal Horseguards is a beautiful 5-star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

What You’ll Be Doing

Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently. Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it's recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.

What You’ll Bring

• Experience in a customer-facing role within Food & Beverage.
• A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
• Ability to thrive in a public-facing role, engaging with guests and team members alike.
• A natural ability to connect with others and foster meaningful relationships.
• A relaxed and approachable demeanor that encourages positive interactions.
• Precision in your work, ensuring every aspect of the guest experience is perfect.
• A demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our "People Promise" sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.