F&B Hosts (Bar & Cafe)

Bermonds Locke, Tower Bridge; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading aparthotel in London is looking for a part-time Food & Beverage Host to provide excellent customer service. Responsibilities include greeting guests, taking orders, and serving food and drinks in a dynamic dining environment. The ideal candidate should have prior customer service experience and strong communication skills. The position starts at £13 per hour and offers immediate start.

Qualifications

• Previous experience in a customer-facing role preferred.
• Excellent verbal and non-verbal communication skills.
• Familiarity with menu items, drink options, and dietary restrictions.

Responsibilities

• Welcome guests, direct them to their tables, and ensure a clean space.
• Present menus, answer questions, and accurately record orders.
• Deliver food and beverages promptly and efficiently.

Skills

Customer Service

Communication

Attention to Detail

Problem-Solving

Teamwork

Financial Acumen

Job description

Food & Beverage Host. A Food and Beverage (F&B) Host is responsible for providing excellent customer service in a food and beverage setting, such as a restaurant, bar, or hotel. Their primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience.

Responsibilities

• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organised dining area.
• Process payments, whether by credit card or room charging.
• Handle customer complaints or issues with a positive attitude and seek to resolve them.
• Identify upselling opportunities and actively look for opportunities to grow revenue.

Qualifications

• Experience: Previous experience in a customer-facing role preferred.
• Skills: Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
  Natural influencing skills with a knack for managing expectations.
  Communication: Excellent verbal and non-verbal communication skills.
  Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
  Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
  Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
  Problem-Solving: Able to address customer issues or resolve unexpected situations.
  Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
  Strong financial acumen, with experience in budgeting, forecasting, and cost control.
• Values: Courage to question, evolve and be human.
  Curiosity to seek out innovation, change and creativity.
  Confidence to challenge convention and look for better ways to do and be.
  Accountability and the desire to empower those around you.
  Freedom to be yourself at work, just as much as at play.

Employment Details

• Part-time
• Pay: from £13 hourly
• Immediate start

About Bermonds Locke

Bermonds Locke is an aparthotel in London's Bermondsey neighborhood that combines apartment-style accommodation with hotel amenities like a coworking space, gym, cafe, and restaurant.