F&B Event Manager Retail - NEC

Compass Group; Birmingham; On-site; GBP 43,000; Full time

Job summary

A leading catering company in Birmingham is looking for an F&B Event Manager to drive guest experience and operational performance. You will be responsible for developing business plans, supporting team members, and ensuring compliance with health and safety standards. The ideal candidate has exceptional experience in hospitality and a passion for delivering high-quality service. This role offers a competitive salary of £42,500 plus excellent benefits.

Benefits

Healthcare benefits including dental and optical

Entertainment discounts

Meals on duty

23 days annual leave plus bank holidays

Pension scheme and Life Assurance

Qualifications

• A focus on delivering exceptional guest experience and commercial performance.
• Capability to coach and develop team members.
• Ability to monitor performance against key performance indicators.

Responsibilities

• Develop and execute business plans.
• Coach and support F&B Event Leads.
• Monitor profit and loss, budgets, and sales forecasts.

Skills

Exceptional guest experience

Operational efficiency

Coaching and support

Health & safety compliance

Job description

F&B Event Manager Retail - NEC – Full-Time / Permanent

£42500 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

F&B Event Manager Retail - The Role

The ideal candidate will deliver exceptional guest experience and commercial performance within designated operational areas. They will ensure the safety of our team and guests.

Key Responsibilities

• Develop and execute business plans to achieve LFL growth and exceed revenue and contribution targets.
• Coach and support F&B Event Leads to maximise business area performance and develop their teams.
• Empower F&B Event Leads and other team members to achieve their KPIs and maintain high standards.
• Constantly focus on improving quality of delivery, customer experience, operational efficiency, and cost control.
• Take ownership for implementing new initiatives that drive sales, improve operational efficiency, control costs, and enhance guest experience. Ensure these are embedded and reviewed.
• Monitor performance. Manage profit and loss, budgets, sales forecasting, and other key performance indicators to deliver operational excellence and enhance profitability.
• Ensure operational areas meet health & safety standards, comply with licensing policies and law.
• Create a positive and engaging working environment / culture to attract, recruit and retain the best talent.
• Maintain SOP standards in the operational area.
• Interact effectively and build positive relationships with all stakeholders.
• During quiet periods provide support / cover to other roles in the business / venues.

What you’ll get in return

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase schemeOn-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!