F&B Crew Leader Moxy Plymouth

Hotel Co; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Twenty-eight holidays annually

Job summary

A leading hotel chain in Plymouth is seeking a proactive individual for a full-time role focused on enhancing guest experiences in a fast-paced environment. Responsibilities include supervising reception operations, ensuring food safety, and training team members. Ideal applicants are energetic communicators with experience in the service industry, and knowledge of hotel systems. Benefits include a health cash plan and discounted hotel rates. This is an excellent opportunity for someone passionate about customer service and hospitality.

Qualifications

• Experience within the service industry is required.
• Knowledge of Food Safety and Licensing laws is essential.
• Previous personal travel experience is a plus.

Responsibilities

• Help guests while creating positive experiences.
• Train team members to Moxy standards in food and beverage and reception.
• Lead food and beverage initiatives and ensure menus are updated.
• Organize and prepare for monthly stock takes.
• Supervise reception operations including check in/out procedures.

Skills

High energy

Fearless do-it-yourself attitude

Good with people

Clear communicator (fluent in English)

Skilled multi-tasker

Tools

Opera hotel system

Micros system

Job description

This position is based on a full time contract.

Confident communicator comfortable in a fast-paced service focused role.

Proactive problem solver and team player, who builds a fun environment that makes guests feel at home.

Main Tasks and responsibilities

• Helping guests whilst creating positive experiences
• Training team members to Moxy standards in both food and beverage and reception
• Take the lead on food and beverage initiatives, ensuring that menus, tills and pricing are up to date
• Ensuring profitability from a food and beverage perspective
• To organise and prepare for monthly stock takes
• Follow all food safety, licensing and health and safety policies to work safely
• Supervise accurate and efficient reception operations including check in/out procedures
• Monitor the appearance, standards, and performance of the reception with an emphasis on training and teamwork
• Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
• Follow Moxy Marriott brand standards
• Together with the team enroll new members for Marriott Bonvoy (loyalty program)
• Ensure Marriott Metrics are met and exceeded
• Although emphasis is on food and beverage, you will be duty manager and be expected to take the lead on shifts including reception

We’re looking for someone with Moxie, which is all of these things:

• Have high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multi tasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Twenty eight holidays (annually increasing to max thirty three holidays)